VitalCheck Wellness

Regional Head of Operations – Employer Health Centers

VitalCheck Wellness

full-time

Posted on:

Location Type: Hybrid

Location: Princeton • California • New Jersey • United States

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Salary

💰 $130,000 - $150,000 per year

Job Level

Lead

About the role

  • Build and maintain SOPs, workflows, checklists, escalation pathways, and operating standards.
  • Drive standardization across NJ, GA, and CA while adapting for regulatory and local requirements.
  • Own implementation of new services, technology changes, and operational initiatives.
  • Develop structured project plans with clear ownership, timelines, and follow-through.
  • Develop and manage KPIs across access, utilization, staffing, service quality, and patient experience.
  • Build reporting frameworks and take decisive action based on performance data.
  • Serve as the primary operational point of contact for client stakeholders in a polished, executive-facing environment.
  • Lead coordination with clinical leadership and internal teams (HR, Legal, Finance, Procurement, IT).
  • Design staffing models, coverage plans, and training standards across locations.
  • Oversee supply chain, vendor management, equipment, and inventory systems.
  • Identify operational risks early and drive structured resolution before issues become client-facing.
  • Establish a culture of accountability, consistency, and continuous improvement.

Requirements

  • 7–10+ years of healthcare operations experience with direct multi-site ownership.
  • Demonstrated experience building SOPs, workflows, and operational playbooks from scratch.
  • Strong background in ambulatory, employer-sponsored, occupational health, concierge, or service-oriented clinical environments.
  • Proven ability to design and implement systems, not just maintain them.
  • Experience with KPIs, dashboards, staffing models, and operational reporting.
  • Strong project management discipline (milestones, ownership, timelines, execution).
  • Executive presence and ability to operate in a high-expectation corporate environment.
  • Bachelor's degree required; advanced degree preferred.
Benefits
  • 401(k)
  • Health Insurance
  • Paid Time Off
  • Paid Sick Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SOPsworkflowsoperational playbooksKPIsdashboardsstaffing modelsoperational reportingproject managementsupply chain managementvendor management
Soft Skills
executive presencecommunicationleadershipaccountabilityconsistencycontinuous improvementcoordinationproblem-solvingadaptabilityinterpersonal skills
Certifications
Bachelor's degreeadvanced degree