VitalCheck Wellness

Operations

• Oversee operations across three employer health center locations.
• Standardize SOPs, workflows, escalation pathways, and best practices.
• Build and manage KPI dashboards and operational reporting tools.
• Analyze utilization, staffing, engagement, and performance data.
• Lead implementation of new services, process improvements, and technology changes.
• Partner with corporate client stakeholders in a polished, executive-facing environment.
• Develop staffing models, coverage plans, onboarding processes, and accountability structures.
• Collaborate with HR, Finance, Legal, IT, Procurement, and clinical leadership.
• Identify operational gaps and implement solutions before issues become client-facing.
• Support a culture of accountability, consistency, service excellence, and continuous improvement.

Regional Director of Operations