vitagroup

Call Center Representative

• Provide telephone support for the service hotline of one of Germany’s largest statutory health insurers or for the appointment service center
• Respond to incoming calls from insured persons and other callers regarding their inquiries
• Record and document call details in the appropriate PC-based system

Customer Advisor, Call Center Agent

Architect

• Responsible for the installation, operation, and maintenance of products on Kubernetes and cloud infrastructures
• Automating and standardizing operational environments (IaaS, PaaS, Infrastructure as Code)
• Supporting business units (product development or procurement/tender management) by providing advice, designing, planning, and sizing solutions
• Supporting partner companies in independently operating the product
• Improving technical documentation and maintaining close communication with partners to ensure effective collaboration
• Monitoring AWS environment costs and identifying potential cost savings
• Ensuring information security and compliance according to ISMS processes

Customer Advisor, Call Center Agent

Cloud Architect – E-Health