Customer Service Representative
Vista
full-time
Posted on:
Location Type: Office
Location: Van Nuys • California • United States
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Salary
💰 $24 - $30 per hour
About the role
- Serve as the primary front-facing representative, delivering professional, personalized service to private aviation clients while upholding brand standards.
- Coordinate aircraft services including lavatory and water service, cleaning, marshalling, staging departures, catering, ground transportation, and vendor support.
- Maintain real-time communication with Line Service, In-Flight, Owner Services, and vendors to ensure accurate, on-time execution of all service requests.
- Support team scheduling, training, and SOP adherence to ensure consistent service delivery and operational coverage.
- Ensure accurate documentation, timely billing of services, and support month-end financial close requirements.
- Manage front office operations including guest check-in, security badge control, lounge upkeep, and facility presentation standards.
- Maintain compliance with safety, security, and operational procedures while adapting to high-priority and time-sensitive requests.
Requirements
- High School Diploma or GED
- Prior customer service experience (aviation experience preferred)
- Strong interpersonal, verbal, and written communication skills
- Proficiency in Microsoft Office
- Valid state Driver’s License
- Flexible availability including nights, weekends, and holidays
Benefits
- Comprehensive medical, dental, and vision plans.
- 401k program with company matching and 100% vested immediately.
- Life Insurance and long/short-term disability.
- Employee Assistance Program (EAP).
- Empty leg flight benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceaviation servicesdocumentationbillingschedulingSOP adherencefacility management
Soft Skills
interpersonal skillsverbal communicationwritten communicationflexibilityteamwork
Certifications
High School DiplomaGEDvalid state Driver’s License