Vista Equity Partners

IT Support

• Deliver exceptional end-user support with excellent communication, responsive follow-through, and strong advocacy for end-user needs.
• Serve as the first point of contact for end users seeking technical assistance in person, over the phone, via email, or through Vista’s ITSM platform (JSM – Jira Service Management).
• Perform in-person and remote troubleshooting for desktops, laptops, mobile devices, and enterprise applications.
• Provide Tier 1 and Tier 2 support, escalating to Tier 3 as appropriate.
• Manage critical IT processes such as employee onboarding/offboarding, including provisioning and deprovisioning of software licenses, accounts, and devices.
• Support and maintain IT assets and inventory for both hardware and software.
• Administer Microsoft Entra ID (Azure AD), Active Directory, and Group Policy, including MFA, conditional access, and role-based access management.
• Support SharePoint Online and Microsoft Teams sites, including governance, permissions, and integration with M365 services.
• Configure and support A/V conference room platforms (Zoom, Microsoft Teams Rooms, Crestron, Poly, Logitech, etc.), ensuring reliable meeting experiences.
• Manage enterprise MDM platforms (Intune, Jamf), including compliance policies, endpoint security, and automated deployments for Windows, MacOS, and iOS devices.
• Leverage AI tools such as ChatGPT, Microsoft Copilot, and Claude to automate IT workflows, enhance knowledge bases, and enable self-service solutions for end users.
• Identify and suggest improvements to IT processes and knowledge management documentation.
• Collaborate with IT team members on projects, taking ownership of assigned deliverables and contributing as a key technical resource.
• Provide mentorship and guidance to junior IT staff; demonstrate initiative and leadership in problem-solving and project execution.
• Assist in managing vendor relationships and coordinating onsite vendor activities (e.g., printers, networking, video conferencing, repairs).
• Evaluate existing systems and recommend technology upgrades and replacements as required.

IT Support Specialist

Executive Assistant

• Manage and coordinate logistics for meetings, events, and travel for executives supported and when necessary, members of their team
• Ensure supported executives are prepared with all materials and information for meeting, events, and travel by compiling reports and/or presentations
• Set up and break down catering, facilities, and A/V for meetings
• Provide back up coverage for administrative team members in the office, including reception and office services
• Generate reports in Excel and PowerPoint
• Prepare expense reports utilizing Concur
• Maintain and protect highly confidential corporate information; act as first point of contact internally and externally; work independently with minimal supervision
• Role is based in Austin, TX and is for an immediate start

Affiliate Manager

Develop and maintain an effective Loopio (fka RFPio) systems governance framework.
• Maintain and update the database of Capital and Partner Solutions (CAPS), Finance and Compliance approved due diligence questionnaire (DDQ) responses to improve proposal quality and team productivity.
• Ensure that responses uploaded have been approved by Compliance according to a pre-determined verification schedule, add new entries when appropriate, and make updates as required.
• Coordinate with various subject matter experts throughout the firm to track and manage new DDQ response creation; know where to find applicable data, or request the data as needed.
• Provide input on the technology and features roadmap for Loopio within the organization, including governance policies, best practices, and standards and in close partnership with the Firm’s business applications and technology partners.
• Maintain a working knowledge and familiarity of relevant fund offering documents, historical and current information on the firm, its strategies, investment approaches, portfolio characteristics, assets under management and investment teams.
• In partnership with the Firm’s business applications and technology team: Lead the design, development, configuration, and customization of Loopio workflows, forms, and other collaborative features; Manage overall operation and maintenance of Loopio, including any related support or outsourced services; Power user to manage Loopio permissions, user access, and security settings; Ensure the scalability, reliability, and performance of the Loopio platform; Troubleshoot and resolve issues related to Loopio functionality and integration; and Proactively respond to and resolve system and user issues.
• Collaborate with cross-functional teams to understand business processes and requirements, recommending Loopio solutions for process optimization and automation; Provide training, guidance, and support to end users to promote effective and efficient use of Loopio; Train new employees to navigate Loopio, including developing and creating how-to guides for users; Coordinate across multiple groups within the firm to manage investor requests and due diligence questionnaires, meeting established deadlines; Identify opportunities to improve internal processes and efficiencies.

Associate, Capital & Partner Solutions

Artificial Intelligence

• Build AI-First Workflows
• Automate multi-step processes across CRM, email, messaging platforms, and data systems
• Orchestrate LLM-powered agents for research, summarization, outreach, and follow-ups
• Implement Retrieval-Augmented Generation (RAG) pipelines to surface the right data at the right time
• Connect APIs, webhooks, and automation tools to create a unified “system of insight”
• Maintain two-way integrations between CRM and external data providers
• Ensure data is enriched, clean, and continuously updated from trusted sources
• Enable Persistent Intelligence
• Build AI memory for past interactions, key contacts, and organizational knowledge
• Configure triggers that prompt timely, relevant engagement based on live data signals
• Tune AI prompts and workflows for accuracy, speed, and user adoption
• Rapidly Prototype & Deploy
• Partner with business leaders to identify high-friction workflows
• Deliver MVP automations quickly, test impact, and scale successful pilots into production systems
• Continuously refine orchestration logic to improve accuracy, speed, and user adoption

IT Support Specialist

Executive Assistant

Associate, Capital & Partner Solutions

AI-First Orchestration Engineer