Visit Group

Marketing

• Own and manage customer lifecycle communication and engagement programs across VISIT’s customer base
• Develop customer marketing initiatives that drive product adoption, retention, advocacy, and expansion
• Create enablement content and best-practice materials that help customers understand and successfully use our platform
• Collaborate with Sales and Customer Success teams to support upgrade, cross-sell, and expansion initiatives
• Develop customer stories, case studies, testimonials, guides, and success assets that highlight customer outcomes and product value
• Plan and execute partner marketing campaigns and materials in collaboration with the Partner function
• Manage customer-facing communication channels such as newsletters, webinars, and product update announcements
• Build customer lifecycle journeys and campaigns that support education, adoption, cross-sell, and advocacy
• Measure engagement and the influence of customer marketing activities on expansion opportunities and pipeline

Customer Marketing Manager

Consultant

• Guide new customers through the onboarding journey, from kick-off to go-live.
• Configure and tailor the software solution to meet customer requirements.
• Lead product training sessions, virtually or on-site.
• Act as the primary point of contact during onboarding.
• Help ensure long-term customer success and high customer satisfaction.
• Coordinate closely with Sales, Support, and Product teams.
• Manage multiple onboarding projects simultaneously.
• Proactively monitor progress and continuously improve onboarding processes.

Onboarding Consultant

Performance Marketing

• Own and lead VISIT’s entire paid media setup, including Google Ads, LinkedIn Ads, Meta Ads and other relevant channels
• Plan, execute, and continuously optimize campaigns with a strong focus on performance, lead generation, and low cost per click
• Take full responsibility for daily monitoring, analysis, reporting, and optimization of campaigns
• Manage and optimize a significant marketing budge with clear accountability for results
• Evaluate channel mix and performance, drawing clear conclusions on what works, what doesn’t, and why
• Proactively identify underperforming campaigns and make data-driven adjustments together with the wider marketing team
• Work closely with stakeholders to explore how we can increase leads across broader and evolving target audiences
• Lead performance marketing initiatives independently, making informed decisions and acting as VISIT’s internal lead and guide within paid media
• Build and develop performance marketing structures, processes, and reporting frameworks as we scale
• Collaborate across a global marketing team working with multiple markets and regions

Senior Performance Marketing Manager

IT Support

• Develop and maintain the company’s IT strategy, ensuring alignment with business objectives.
• Plan budgets, evaluate technology needs, and prioritise IT initiatives that improve efficiency, reliability, and security.
• Lead continuous improvement efforts across systems, processes, and infrastructure.
• Own relationships with external IT service providers, managed service partners, and infrastructure vendors.
• Define, negotiate, and manage SLAs and contracts to ensure high‑quality service delivery.
• Oversee outsourced support operations, physical office IT setup, and infrastructure maintenance—ensuring they meet company standards for performance, security, and cost‑effectiveness.
• Monitor vendor performance, ensuring proactive management of issues and risks.
• Oversee the administration and lifecycle of key internal systems such as Office 365, Azure/Entra (identity and access), collaboration platforms, HR systems, and operational tools.
• Automated repeatable processes using Agentic AI. Ensure that system performance, configuration, integrations, and updates are effectively maintained.
• Maintain robust processes for onboarding/offboarding and identity/access management across all platforms.
• Monitor system performance, implement updates, and optimize configurations to ensure smooth operation.
• Manage user accounts, access controls, and permissions across all platforms, including onboarding and offboarding of staff, implementing automation and utilising AI.
• Implement and maintain security protocols to protect company data and systems.
• Serve as the operational owner of information security, driving adherence to security policies, protocols, and best practices.
• Lead security monitoring, risk management, endpoint protection oversight, and incident‑response processes.
• Support or act as the internal liaison for DPO responsibilities, including: GDPR compliance monitoring, Data processing documentation and DPIAs, Vendor data‑protection reviews, Ensuring policy adherence across teams.
• Coordinate regular audits, penetration tests, and security assessments with internal teams and external specialists.
• Lead the company InfoSec committee. Ensure compliance with relevant data protection regulations and industry standards.
• Own the company’s backup, recovery, and continuity strategy for all business systems. Ensure that all critical systems have reliable and tested recovery procedures.
• Actively participate in (or lead) the company’s InfoSec committees and governance forums.
• Assess hardware needs and manage the procurement process for laptops and other IT equipment.
• Configure and set up new hardware according to company standards and user requirements.
• Maintain an inventory of IT assets and manage the lifecycle of hardware devices.
• Ensure technical support is provided to employees, resolving IT-related issues efficiently.
• Develop and conduct training sessions for staff on new software or hardware implementations.
• Create and maintain documentation for IT processes and user guides.
• Manage purchasing, renewals, optimisation, and compliance of software licenses and subscriptions.
• Evaluate new tools, negotiate with vendors, and ensure cost‑effective usage across the organisation.
• Stay updated with the latest IT trends and technologies relevant to the company's needs. Propose and implement improvements to IT infrastructure and processes.
• Manage relationships with IT vendors and service providers. Negotiate contracts and service level agreements for IT services and products.

IT Manager

Project Manager

• Manage projects from initiation to completion, ensuring they are delivered on time, within budget, and aligned with strategic objectives.
• Work closely with various departments to define project goals, milestones, and deliverables.
• Develop comprehensive project timelines, allocate resources efficiently, and monitor progress to stay on track.
• Act as the primary point of contact for stakeholders, keeping them informed and addressing challenges proactively.
• Identify potential risks and implement strategies to minimize their impact, ensuring smooth project execution.
• Continuously refine project methodologies to drive greater efficiency and better outcomes.

Account Manager

• Act as the primary point of contact for assigned hotel and lodging customers, building strong, long-term relationships with key decision-makers
• Deeply understand each customer’s goals, challenges, and operational needs to ensure the Visit Group solution supports their success
• Provide proactive education, best-practice guidance, and product training to help customers realize full value from the platform
• Monitor customer satisfaction, address issues before they escalate, and reduce/avoid churn by delivering consistent value
• Identify and execute upsell and cross-sell opportunities that align with customer needs and business objectives
• Develop strategic account plans aimed at retention, growth, and long-term loyalty
• Collaborate with the Sales, Product, and Onboarding teams to support strategic deals, handovers, and expansion discussions
• Participate in industry events, trade shows, workshops, and customer-facing activities as an ambassador for Visit Group
• Serve as the go-to resource for operational and strategic guidance as clients adopt new features or optimize workflows