Solution Specialist – Onboarding, Customer Support

Visit Group

Solution Specialist managing onboarding and customer support for hotel clients using BookVisit. Ensuring smooth implementations and fostering customer satisfaction through effective support.

Posted 5/16/2026full-timeGothenburg • 🇸🇪 SwedenJuniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the end-to-end onboarding process for new customers, ensuring a smooth and structured implementation of BookVisit
Configure the platform to align with each client’s operational needs and workflows
Deliver onboarding sessions and training that enable confident and effective platform usage
Own customer support interactions across phone, email, and digital meetings, providing timely and high-quality assistance
Troubleshoot technical and operational issues related to BookVisit, PMS integrations, and connected third-party tools, escalating complex cases when needed
Document and track support cases accurately in CRM and ticketing systems to ensure traceability and resolution
Collaborate with Sales, Customer Success, and Product teams to enable seamless handovers and continuous service improvement

Requirements

What you’ll need

1–3 years of experience in a customer support, onboarding, or similar client-facing role, preferably within SaaS or the hospitality industry
Solid understanding of hotel and lodging operations, including booking, front desk, and guest service workflows
Comfortable working in SaaS environments, with the ability to troubleshoot cloud-based software and technical issues
Strong verbal and written communication skills in English, with a minimum B1 proficiency level, as well as proficiency in at least one Scandinavian language
Service-minded and solution-oriented, with strong attention to detail and a proactive approach
Experience with property management systems (PMS), booking engines, channel managers, or similar hospitality technology is an advantage.

Benefits

Comp & perks

A culture that supports learning, collaboration, and continuous improvement
An international environment with colleagues across more than 10 countries
Work that directly contributes to better experiences for operators, partners, and guests
A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces.

ATS Keywords

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Hard Skills & Tools

customer supportonboardingtroubleshootingCRMticketing systemsSaaScloud-based softwareproperty management systemsbooking engineschannel managers

Soft Skills

communication skillsservice-mindedsolution-orientedattention to detailproactive approach