Vision33

Associate IT Support Analyst

Vision33

full-time

Posted on:

Location Type: Hybrid

Location: St. John's • Canada

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About the role

  • Provide front-line Help Desk support and troubleshoot user issues
  • Onboard new employees — laptops, accounts, system access, and setup
  • Image and deploy laptops using Intune and configure end-user peripherals
  • Monitor and manage Help Desk tickets to keep things moving efficiently
  • Maintain IT inventory and asset tracking accuracy
  • Support technologies including: Windows 11, Microsoft 365 (Outlook, Office, Teams, Teams Phone, Intune)
  • Set-up and relocate workstations (on-site and remote)
  • Educate employees on IT best practices
  • Support in-office, remote, and customer-site employees across regions

Requirements

  • 2–3 years of experience in IT Support / Help Desk / Service Desk
  • Strong troubleshooting skills across Windows and Microsoft 365 environments
  • Experience with desktop/laptop imaging and device setup
  • A degree or diploma in IT or a related field
Benefits
  • Flexible work arrangements
  • Opportunities to expand your technical skill set
  • Collaboration and knowledge-sharing
  • Supportive and growth-focused environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdesktop imagingdevice setupIT supportHelp DeskService Deskasset trackingWindows 11Microsoft 365Intune
Soft Skills
communicationorganizationeducationcustomer support
Certifications
degree in ITdiploma in IT