Vision33

Director, Professional Services

Vision33

full-time

Posted on:

Location Type: Hybrid

Location: Halifax • Canada

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Job Level

Lead

Tech Stack

ERP

About the role

  • Partner with regional General Managers to develop and execute Canadian delivery strategy
  • Own and drive resolution of project and customer escalations
  • Provide leadership, mentorship, and direction to the Canadian delivery team, ensuing team growth and delivery of high service standards
  • Meet and exceed quarterly and annual professional services ARR and profitability targets
  • Monitor and assess business performance by analyzing utilization, project delivery outcomes, and overall customer health, and present insights to the executive team for forecasting, decision-making, and strategic planning
  • Collaborate with the sales organization to ensure accurate solution scoping and proposal development
  • Oversee multiple complex SAP Business One program engagements, including resource planning and team allocation
  • Build and maintain senior-level client relationships, ensuring alignment with Vision33’s customer success commitment and oversight of project scope, progress, and billing

Requirements

  • Strong, dynamic leadership experience
  • problem-solving, time management, organizational skills connected to world-class project delivery
  • 10+ years’ experience in ERP Implementations for the SME market, preferably using SAP Business One, Dynamics GP, NetSuite, Navision, Solomon, Sage, and/or Epicor
  • 10+ years’ experience in team management and leading complex projects in a Professional Services/Consulting environment
  • 10+ years’ experience in service excellence, customer engagement, and escalation management
  • Ability to regularly travel across Canada to our Regional Offices and customer sites as required
  • University Degree or equivalent in Business (Accounting), Computer Science (Information Systems), Engineering or a related discipline from a recognized post-secondary institution.
Benefits
  • paid vacation and leaves
  • retirement plan
  • health and wellness programs
  • training and development
  • various other employee benefits and perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP ImplementationsSAP Business OneDynamics GPNetSuiteNavisionSolomonSageEpicorproject deliveryresource planning
Soft Skills
leadershipproblem-solvingtime managementorganizational skillscustomer engagementescalation managementmentorshipteam managementstrategic planningrelationship building
Certifications
University Degree in BusinessUniversity Degree in Computer ScienceUniversity Degree in Engineering