VisibleThread

Customer Success Manager

• Own the post-sale relationship as the trusted advisor for a portfolio of accounts
• Act as primary point of contact for new customers; guide onboarding and ensure smooth implementation
• Provide training, support, and facilitate successful product adoption
• Proactively understand customer business goals and identify opportunities to maximize ROI
• Drive renewals and upsells; collaborate with sales and provide customer health and usage insights
• Become a product expert and demonstrate solutions for specific use cases
• Address customer inquiries and escalate complex issues with internal teams
• Communicate updates, resolutions, and workarounds to customers

Account Executive

• Own the full sales cycle from prospecting and lead generation to negotiation and closing.
• Identify and engage key decision-makers within target accounts in UK Defence, Space, and IT Services industries through strategic outreach, networking, and social selling.
• Generate your own leads and book a high volume of qualified meetings to build a robust sales pipeline.
• Become an expert on the VisibleThread platform and deliver tailored product demonstrations that articulate value and solve prospect challenges.
• Develop and execute a strategic territory plan to achieve and exceed sales quotas.
• Diligently track all sales activities, update customer information, and manage pipeline in CRM (Salesforce).

Enterprise Account Executive

Support Engineer

• The role is US-based Technical Support Lead for VisibleThread, an RFP intelligence platform.
• Serve as the primary technical contact for US customers, managing Tier 1 and Tier 2 issues via helpdesk, email, and virtual meetings.
• Lead deployments including new installations, upgrades, and configurations for on-premise, private cloud, and Gov cloud instances.
• Own customer issues from initial report to final resolution; troubleshoot and collaborate with global engineering.
• Support security posture: assist with customer security questionnaires, audits, and ensure compliance with security standards.
• Develop and maintain high-quality support documentation, knowledge base articles, and internal training materials.