VisibleThread

Account Executive

• Own the Full Sales Cycle: Proactively manage the entire sales process from initial prospecting and lead generation through contract negotiation and closing.
• Achieve Sales Targets: Be responsible for consistently meeting and exceeding annual new business revenue (ARR) quotas.
• Product Expertise & Demonstration: Become an expert on the VisibleThread platform and fluently deliver compelling, tailored product demonstrations (via Zoom/Teams or in-person) that articulate value and solve prospect challenges.
• Actively "hunt" for new business by identifying and engaging key decision-makers within target accounts.
• Generate and qualify your own leads through strategic outreach, cold calling, email, networking, and social selling to build a robust sales pipeline.
• Act as an evangelist for VisibleThread's products to prospects, corporate accounts, and major brands.
• Diligently create, manage, and track all sales activities, customer information, opportunities, and revenue in the CRM system (e.g., Salesforce).
• Ensure accurate and timely forecasting.
• Work closely with cross-functional teams including Marketing and the Business Development Team to devise strategies for pipeline growth.
• Collaborate with Sales Development and Customer Success to ensure long-term customer loyalty and top-line financial growth.
• Travel as required to meet prospects and customers face-to-face.

Sales Development Rep

• VisibleThread is on the lookout for an energetic and self-motivated Sales Development Representative (SDR) to join our expanding team.
• The SDR will play a crucial role in generating qualified leads and supporting our sales efforts.
• In this dynamic position, you'll be engaging with prospective customers, demonstrating our innovative solutions, and setting the stage for our Account Executives to close deals.
• This role is perfect for someone who thrives in a fast-paced environment and is eager to learn about sales strategies and the tech industry.

Sales Development Representative

Customer Success Manager

• Onboarding and Adoption: Act as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth implementation of our platform. Help them understand the features and functionalities, provide training and support, and facilitate successful adoption.
• Drive Strategic Value: Go beyond basic support to understand your customers' business goals, proactively identifying opportunities for them to maximize the value and ROI of our platform.
• Renewals and Upsells: Proactively identify opportunities for customer growth and expansion within your customer portfolio. Collaborate with the sales team to drive renewals and upsell opportunities, demonstrating the value and ROI our products deliver. Provide accurate and timely information to the sales team regarding customer health, product usage, and potential upsell opportunities.
• Master and Teach: Become a product expert and confidently demonstrate how to leverage our solutions for their specific use cases.
• Customer Support: Address customer inquiries, issues, and concerns promptly and effectively, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as technical support and product development, to resolve complex customer problems and escalate issues when necessary. Provide clear and timely communication to customers regarding updates, resolutions, and workarounds.

• Own the post-sale relationship as the trusted advisor for a portfolio of accounts
• Act as primary point of contact for new customers; guide onboarding and ensure smooth implementation
• Provide training, support, and facilitate successful product adoption
• Proactively understand customer business goals and identify opportunities to maximize ROI
• Drive renewals and upsells; collaborate with sales and provide customer health and usage insights
• Become a product expert and demonstrate solutions for specific use cases
• Address customer inquiries and escalate complex issues with internal teams
• Communicate updates, resolutions, and workarounds to customers

• Own the full sales cycle from prospecting and lead generation to negotiation and closing.
• Identify and engage key decision-makers within target accounts in UK Defence, Space, and IT Services industries through strategic outreach, networking, and social selling.
• Generate your own leads and book a high volume of qualified meetings to build a robust sales pipeline.
• Become an expert on the VisibleThread platform and deliver tailored product demonstrations that articulate value and solve prospect challenges.
• Develop and execute a strategic territory plan to achieve and exceed sales quotas.
• Diligently track all sales activities, update customer information, and manage pipeline in CRM (Salesforce).

Enterprise Account Executive

Support Engineer

• The role is US-based Technical Support Lead for VisibleThread, an RFP intelligence platform.
• Serve as the primary technical contact for US customers, managing Tier 1 and Tier 2 issues via helpdesk, email, and virtual meetings.
• Lead deployments including new installations, upgrades, and configurations for on-premise, private cloud, and Gov cloud instances.
• Own customer issues from initial report to final resolution; troubleshoot and collaborate with global engineering.
• Support security posture: assist with customer security questionnaires, audits, and ensure compliance with security standards.
• Develop and maintain high-quality support documentation, knowledge base articles, and internal training materials.