Vishay Intertechnology, Inc.

Director, Customer Quality – Worldwide MOSFETs

Vishay Intertechnology, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: San Jose • California • United States

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Salary

💰 $200,000 - $260,000 per year

Job Level

Lead

About the role

  • Serve as the global executive owner for MOSFET customer quality, acting as the primary escalation point for strategic customers.
  • Build trusted relationships with customers’ quality, reliability, and engineering leadership.
  • Lead customer audits, executive quality reviews, and performance governance forums.
  • Own global PPAP strategy, execution, and governance for MOSFET products across automotive and high-reliability markets.
  • Ensure on-time, first-pass PPAP approvals for new product introductions, technology migrations, fab transfers, and process changes.
  • Define PPAP requirements, evidence standards, and approval workflows aligned with IATF 16949 and customer-specific requirements.
  • Lead risk assessments, control plans, and readiness reviews to prevent late-stage quality issues and launch delays.
  • Own end-to-end customer issue resolution (8D, RCCA, CAPA), including field returns, reliability incidents, and quality excursions.
  • Drive cross-functional containment, root cause analysis, and corrective/preventive actions with clear accountability.
  • Ensure timely, accurate, and customer-ready communication throughout issue resolution cycles.
  • Establish and deploy global customer quality standards, metrics, and best practices for MOSFET products.
  • Drive systemic improvements to reduce customer complaints, RMAs, quality escapes, and cost of poor quality (COPQ).
  • Champion preventive quality methodologies including DFMEA, PFMEA, control plans, SPC, and design-for-reliability.
  • Partner with R&D and Product Marketing to incorporate customer and field feedback into design and roadmap decisions.
  • Collaborate with internal manufacturing sites, foundries, and OSAT partners to ensure robust process control and PPAP alignment.
  • Ensure supplier quality issues are addressed with urgency, rigor, and sustainable corrective actions.
  • Lead and develop a global customer quality organization, including regional quality managers and engineers.
  • Set clear priorities, performance goals, and accountability across regions and product lines.
  • Build a high-engagement, customer-centric quality culture focused on prevention and continuous improvement.
  • Define and track KPIs such as customer PPM, PPAP on-time approval, RMA trends, response time, audit performance, and COPQ.
  • Provide regular executive-level updates on customer quality health, risks, PPAP status, and improvement initiatives.
  • Support business reviews and contribute to product lifecycle, change management, and risk mitigation decisions.

Requirements

  • Bachelor’s degree in Electrical Engineering, Materials Science, Mechanical Engineering, or related field
  • 12+ years of experience in semiconductor quality, reliability, or manufacturing, including customer-facing roles
  • 5+ years of people leadership experience at manager or director level
  • Strong technical understanding of MOSFET devices, power semiconductor manufacturing, and reliability mechanisms
  • Demonstrated expertise in PPAP, APQP, IATF 16949, and customer-specific automotive requirements
  • Proven experience leading customer issue resolution using 8D, RCCA, and CAPA methodologies
  • Experience working with global manufacturing sites and external foundry/OSAT partners
  • Excellent executive communication and customer engagement skills
  • Preferred Master’s degree or MBA
  • Experience supporting automotive, industrial, or other high-reliability markets
  • Six Sigma Black Belt or equivalent quality certification
  • Experience leading worldwide or matrixed organizations
Benefits
  • Health care coverage
  • Financial support programs
  • Resources designed to help achieve personal and professional goals
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MOSFETPPAPAPQPIATF 169498DRCCACAPADFMEAPFMEASPC
Soft Skills
customer engagementexecutive communicationleadershiprelationship buildingcross-functional collaborationproblem-solvingcontinuous improvementaccountabilitystrategic thinkingteam development
Certifications
Six Sigma Black BeltMaster's degreeMBA