Virtuous

Implementation Specialist

• Provide onboarding guidance and project management support to the amazing nonprofits we serve
• Own multiple onboarding and Professional Services projects or variable customer sizes at once
• Strategically utilize customer interactions to drive quicker and more impactful Time to Value, Product Adoption, and Customer Satisfaction.
• Lead and coordinate milestone and miscellaneous customer configuration calls
• Serve as a product expert who can effectively utilize resources to find answers to customer questions
• Perform training and workshop sessions for projects you are managing as needed
• Provide basic data mapping and import services during the implementation process
• Develop a deep understanding of our nonprofit customers’ business and operations
• Work closely with our data migration, professional services, customer success management teams, and Partner network to offer clients a smooth onboarding experience
• Serve as an extremely effective project manager.

Senior Implementation Manager

Account Executive

• Find prospects and quickly establish credibility and relationships with nonprofits
• Drive approximately 50% of your own pipeline with the balance coming from inbound leads, BDR outbound and the Virtuous Partner network
• Leveraging your knowledge of the nonprofit fundraising space and quickly become an expert on the common software needs and pain points of nonprofit organizations
• You will be a subject matter expert in your assigned verticals
• Perform online and live demonstrations of the software and services
• Help build the overall culture and brand value of Virtuous by collaborating with our internal team and continuously looking for innovative ways to grow the company.

Strategic Account Executive

Support Engineer

• Respond to incoming support tickets from customers received via email or phone using Zendesk with exceptional attention to detail.
• Achieve and maintain key metrics such as ticket closures, response time, full resolution times, and CSAT.
• Innovation is key. It's necessary to propose creative solution(s)- i.e. using a feature maybe outside of its initial design intent if it helps get a customer closer to accomplishing a task.
• Demonstrate a strong ability to troubleshoot and resolve issues even when faced with unfamiliar or complex scenarios. Proactively seek out information, leverage problem-solving skills to identify and offer inventive workarounds in dynamic and challenging situations.
• Detect, analyze, and communicate bugs to the Tier 2 support team through thorough investigation and supporting evidence.
• Keep customers informed about the status of their issues, providing regular updates and setting clear expectations.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work closely with the rest of the Virtuous Customer Success team to ensure positive customer health and experience.
• Adapt to new challenges and responsibilities as they arise in a dynamic work environment.

Technical Support Specialist – Tier 1

Technical Product Manager

• Own and scale the Virtuous Integration Marketplace. Expand verified integrations, improve partner onboarding, drive adoption metrics
• Drive strategy and facilitate implementation of strategic integrations across Virtuous products
• Develop the broader Partner & Creator Network vision: an in-app resource hub for customer, partner, and community-generated templates, workflows, and resources across all Virtuous products
• Influence marketplace economics, quality standards, certification programs, and partner incentive structures
• Define and execute Virtuous’s agentic integration strategy — MCP server support, n8n/Zapier native nodes, AI-powered workflow orchestration
• Build Virtuous’s position as an AI-forward platform that nonprofits and our partners can extend through agentic workflows
• Stay ahead of the rapidly evolving integration landscape: evaluate, prototype, and ship capabilities that keep Virtuous at the leading edge
• Collaborate with product squads to ensure AI capabilities extend through the integrations layer
• Own relationships and roadmaps for strategic technology partners
• Manage cross-product integration surfaces and drive integration-related requirements — ensuring CRM+, Raise, Insights, Momentum, Volunteer, and Analytics work together seamlessly
• Own foundational platform integration services
• Serve as the technical product voice in partner conversations — representing Virtuous’s platform capabilities, roadmap, and integration architecture
• Collaborate closely with Partner Marketing & Enablement to ensure partners have the technical resources, documentation, and support needed to build and sell on Virtuous
• Help shape partner strategy on the technical side: which partners to invest in, what integrations to prioritize, how to structure co-development efforts
• Influence partner-sourced pipeline and expansion revenue through better technical enablement and integration quality

Senior Technical Product Manager – Platform, Integrations

Account Manager

• Develop, execute, and operationalize a partnerships strategy that drives Virtuous’s subscription revenue growth and market expansion
• Apply an 80/20 approach, prioritizing the partners and relationships that generate outsized impact and long-term strategic value
• Regularly assess partner performance and portfolio health to ensure focus and resource alignment
• Lead, coach, and scale a high-performing team of Partner Managers with clear expectations and accountability
• Act as a player-coach, balancing team leadership with direct ownership of key strategic partner relationships
• Personally manage executive-level relationships with Virtuous’s most impactful partners
• Set the standard for partner engagement, communication, and execution across the partnerships team
• Identify, recruit, negotiate, and grow partnerships with technology and integration partners, nonprofit-focused agencies, and fundraising consultants
• Build clear partner value propositions and engagement models that support co-selling, services alignment, and customer outcomes
• Own ongoing partner communications, including enablement, updates, shared planning, and performance reviews
• Lead QBRs and strategic planning sessions with key partners
• Ensure partners are aligned to Virtuous’s positioning, GTM motion, and customer success expectations
• Think and operate like an enterprise seller—anchored in customer outcomes, ROI, and long-term value creation
• Partner closely with Sales on deal strategy, co-selling motions, and partner-sourced and partner-influenced opportunities
• Step directly into deal execution alongside Sales and Partner Managers when partner involvement is critical to winning or expanding accounts
• Partner internally with Sales, Marketing, Customer Experience, and Product to ensure partnership initiatives are aligned and effectively executed
• Work with Marketing on partner campaigns, events, and co-marketing initiatives
• Collaborate with CX to ensure partners support strong implementations, retention, and expansion
• Influence Product integration priorities and roadmap decisions based on partner and market insights
• Stay informed on trends in nonprofit technology, fundraising, and adjacent SaaS ecosystems
• Identify partnership opportunities that create differentiation and competitive advantage
• Represent Virtuous at industry conferences, partner events, and in-market activities
• Establish and track clear KPIs to measure partner performance, pipeline contribution, and revenue impact
• Hold both the partnerships team and personally owned partner relationships accountable to outcomes
• Use data-driven insights to continuously refine partnership strategy and execution
• Travel approximately 20% to support in-market partner engagement, including in-person visits, QBRs, conferences, and joint in market events to drive awareness and pipeline

Senior Implementation Manager

Strategic Account Executive

Technical Support Specialist – Tier 1

Senior Technical Product Manager – Platform, Integrations

Director of Partnerships