Virtuoso Travel

Director, Global Partnerships

Virtuoso Travel

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $135,000 - $145,000 per year

Job Level

Lead

About the role

  • Manage a portfolio of selected Global & Regional Key Partners in region(s);
  • Lead a team of account managers to achieve the sales strategy goals.
  • Provide direction and assist in the development of the sales team while intentionally leveraging their effective use of sales skill training.
  • Define partner growth and engagement objectives with Vertical Leaders and GMs globally.
  • Lead strategic business planning sessions with account managers and global and regional preferred partners to establish measurable performance goals and define long-term objectives.
  • Ensures regular reviews and coaching of team on Partner Briefs, specifically S.M.A.R.T objectives.
  • Schedule in-market visits with account managers to review team member and partner performance.
  • Operate as a locally embedded representative of Virtuoso, maintaining deep proximity to partner operations by conducting regular in-market visits, property/site validation, establishing relationship-building touchpoints, and ensuring Virtuoso has firsthand understanding of local partner priorities, partner product quality, and local market conditions.
  • Lead and develop Account Managers as extensions of a global partnership system, ensuring commercial rigor, strategic thinking, and cross-functional collaboration.
  • Ensure account managers deliver a seamless partner experience with a “One Virtuoso” mindset of shared ownership.
  • Act as the internal advocate for assigned account managers, ensuring alignment across all Virtuoso functions (verticals, membership, product).
  • Serve as a primary source of real-time market intelligence, including competitive dynamics, partner challenges and opportunities, emerging traveler and advisor trends, etc.
  • Partner with Vertical Discipline leaders to design category-specific strategies, optimize partner programs, deliver expert-informed solutions.
  • Coordinate cross-functional resources to ensure partners receive relevant expertise, timely execution, seamless partner experience.
  • Accountable for maximizing partner ROI across all Virtuoso engagement channels to drive revenue growth, advisor activation, program/initiative performance, strategic alignment with partners.
  • Identify and activate high-value advisor and agency communities aligned to partner objectives.
  • Collaborate with Membership and Marketing to target the right audiences, drive conversion and engagement, and move beyond broad-based promotion to precision engagement strategies.
  • Responsible for planning, tracking, and coordinating the delivery of sales KPIs from start to finish.
  • Act as an escalation point for issues/questions from preferred partners.
  • Deliver transparent and comprehensive reporting on success-driven metrics.
  • Understand and stay current on travel trends, tourism, technology, operational best practices, Virtuoso’s diverse customers and Virtuoso’s competitive landscape.
  • Support global and regional partner events as required.

Requirements

  • Bachelor’s degree
  • 7+ years’ experience
  • Strong commercial acumen, including negotiation and revenue strategy expertise
  • Proficiency in CRM platforms for tracking partner engagement
  • Proven leadership experience, managing people and/or projects at a senior level
  • Deep understanding of regional and global market trends in the luxury travel industry
  • Strong analytical skills, with the ability to assess and deliver strategic data-driven decision-making
  • Proficient in Microsoft Office Suite
  • Innovation – Forward thinking, curious, & creative
  • Marketplace Awareness – Current business trend knowledge
  • Advanced Analytical Skills – Ability to collect and analyze complex information, problem-solve, and make informed decisions.
Benefits
  • medical/dental/vision/life
  • 401(k) savings plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM platformssales strategynegotiationrevenue strategydata-driven decision-makinganalytical skillsperformance metricsstrategic business planningpartner engagementKPI tracking
Soft Skills
leadershipcommercial acumeninnovationproblem-solvingstrategic thinkingcross-functional collaborationrelationship buildingmarketplace awarenessteam developmentcommunication
Certifications
Bachelor’s degree