Virtuoso Travel

Account Manager

• Support the Director Global Partnerships and the team and interact with partners as required.
• Provide overall administrative functions for the department.
• Assist with Virtuoso marketing, events and initiatives which drive the partners’ production and increases engagement.
• Assist with day-to-day aspects of the partnerships teams and provide administrative support.
• Schedule meetings, coordinate calendars, invite speakers and other participants (Outlook, Teams, Zoho, etc.)
• Follow up on any action items
• Responsible for the distribution of external partner communications (Newsletters, Surveys, Emails, etc.)
• Maintain internal dashboards, Smartsheets and documentation on v.com.
• Maintain and track partner allocation, record RTAs, Approvals for all company events.
• Liaise with Partners for event registration and questions.
• Send event reminders to complete registration, assist with registrations as needed, enter partner credits.
• Assist with event planning as needed (setting appointments, meetings, follow-ups, etc)
• Collaborate with the Account Managers to ensure Engagement plan billing is properly recorded in systems.
• Work with accounting to solve issues with invoices/billing and other related issues.
• Log Account credits using the Accounting Smartsheet and other forms.
• Liaise with Accounting team as needed to ensure partners submit surveys and payment.
• Audit Partner profiles and briefs to ensure they are updated and complete.
• Run audit reports.
• Upload documentation to Partner profiles (strategy documents, contracts, insertion orders, notes, etc)
• Monitor the team's Zoho Activities.
• Run and share regular KPI reports for GPR Leadership.
• Support projects as required (product development, supplier products, Editorial Mentions)
• Support Director and Account Managers as directed.

Coordinator, Global Partnerships

• Responsible for managing relationships with key preferred Partners in the 4 Verticals (Hotels & Resorts, Cruise, Destination & Experiences and Alliances).
• Achieve Key Performance Indicators (KPIs) including (but not limited to): Revenue Performance goals in marketing sales and event attendance sales.
• Create and maintain robust Partner Briefs for each global and regional account in conjunction with Global Partner Briefs.
• Enter Sales Activities in CRM for global visibility (notes, emails, meetings, calls, tasks).
• Implement, with partners, action plans for growth and engagement with Virtuoso to measure and achieve KPI’s.
• Work within the assigned budget to achieve strategic objectives.
• Collaborative and strategic business planning with partners.
• Educate, advocate for, and train partners on relevant Virtuoso products, services and events.
• Maintain and monitor the health of the existing partner portfolio, flag any and all concerns to Directors in a timely manner.
• Manage and grow strong partner relationships.
• Increase travel partner sales and engagement.
• Engage partners who may currently not be engaged with Virtuoso.
• Represent Virtuoso at industry trade shows, conferences & meetings as required.
• Assist in Event Management; registrations, waitlists and partner priorities.

Account Manager, Global Partnerships

Director

• Configure and lead Virtuoso’s global digital platform strategy
• Drive Virtuoso’s digital transformation toward an AI and agentic enabled future
• Own the evolution, management and performance of Virtuoso’s core digital platforms
• Partner closely with Tech/Engineering, Marketing & Content, Events, and other teams
• Establish clear product standards and governance

Senior Director, Global Digital Product

• Define and evolve a multi‑year global strategy for Virtuoso’s Hotels & Resorts portfolio
• Establish a clear strategic framework governing hotel programs, partner engagement models, and contractual structures across global regions
• Own the long‑term direction of the Hotels & Resorts portfolio, identifying growth opportunities, portfolio gaps, and strategic risks
• Ensure consistent quality, governance, and standards across the global hotel network while allowing for regional flexibility
• Partner with Business Intelligence and senior vertical leaders to anticipate market opportunities and build a high‑quality, strategically aligned hotel partner pipeline
• Lead and guide advisor‑led Hotel Committee forums, translating stakeholder input into clear, strategic portfolio decisions
• Define and steward a clear, differentiated partner value proposition that delivers measurable return on investment and supports long‑term partnership sustainability
• Leverage performance data, market insights, and trend analysis to inform strategic direction and portfolio decisions
• Act as a strategic connector across Partnerships, Regions, Product, Marketing, Events, Finance, and Operations
• Monitor industry trends, competitive dynamics, and emerging partnership models to proactively shape the company’s strategic roadmap
• Provide strategic leadership and mentorship to senior leaders responsible for partner execution.

Coordinator, Global Partnerships

Account Manager, Global Partnerships

Senior Director, Global Digital Product

Senior Director, Hotels & Resorts