Virtuoso Travel

Marketing

• Source content from Preferred Partners and business stakeholders
• Ensure branding, promotions, and products are presented accurately in marketing campaigns
• Execute multi- and single-partner digital and print products
• Follow established processes to drive the performance of marketing programs
• Proofread, edit, and fact-check content
• Facilitate the internal review and approval process for marketing projects
• Collaborate with Supplier Partners and the Marketing Data Segmentation Manager
• Complete quality assurance of digital marketing products
• Attend educational seminars and webinars to refine skills

Marketing Programs Specialist

Technical Program Manager

• Oversee all program management aspects of one or more designated product teams for the Events Engineering team leveraging Agile methodology in either a Scrum or Kanban framework
• Responsible for initiating and managing the program management aspects of product delivery, providing daily input and periodic status reports
• Managing risk, serving as support provider in case issues arise, and holds primary responsibility for product delivery success
• Lead the planning, execution and delivery of Agile efforts (sprints or Work in Progress), ensuring alignment with Product roadmap and planning
• Facilitates ceremonies (daily stand-ups, spring planning, reviews, retrospectives) to foster team collaboration and continuous improvement
• Facilitates, creates, documents, and manages product backlog and delivery
• Act as the primary point of contact for stakeholders between Product, Engineering and Product Design, providing regular updates and ensuring transparency in progress and challenges
• Collaborate with product owners, product design and technical leads to define and prioritize the program roadmap, aligning initiatives with business priorities
• Owns program management for delivery of products for the product team(s), including solutioning and dependency management
• Collaborates on the coordination of release schedules, product delivery, and resolving technical roadblocks faced by the team
• Use strong program management, organizational and leadership skills to facilitate effective, collaborative Events Product, Product Design and Engineering team meetings
• Collect, analyze, integrate, and maintain key cross functional deliverables (e.g., project plans, change management plans, migration schedules, resources, etc.)
• Define and track key performance indicators (KPIs) to assess project performance and drive data-driven decision making
• Define and manage critical path activities and anticipate bottlenecks that may impede the completion of milestones
• Negotiate tradeoffs and drive solutions balancing business and technical constraints
• Facilitate project risk management activities including but not limited to identification, assessment, and mitigation
• Identify deviations from approved project plans and manage resolution including escalation through defined forums
• Work with Product, Engineering and Product design to define and track requirements and ensure appropriate verification for delivered solutions
• Interfaces with Technical Program Management team on an ongoing basis to identify best practices and manage expectations
• Collaborate with Technical Program Managers across Virtuoso to identify and implement agile and Kanban best practices
• Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education
• Assumes additional responsibilities as assigned

Marketing Programs Specialist

Senior Technical Program Manager