Strategic Customer Growth Lead – Enterprise SaaS

Virtuoso QA

full-time

Posted on: 3/25/2026

Location Type: Remote

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About the role

Own a portfolio of Enterprise customers and strategic partners, with full accountability for Gross Revenue Retention (GRR), Renewals and commercial outcomes, Expansion pipeline (upsell & cross-sell)
Define and drive customer-specific success plans aligned to business objectives
Build and maintain relationships across C-level stakeholders, influencers, and end users
Lead structured discovery to identify new use cases and growth opportunities
Operate as the commercial lead within an Account Pod, partnering closely with your Delivery Consultant to align technical execution with business outcomes

6+ years in Customer Success, Account Management, or Post-Sales roles within SaaS
Demonstrated experience owning commercial outcomes (retention, renewal, expansion)
3+ years in Quality Assurance, Test Automation, or related technical domain
Experience working with Enterprise platforms (e.g., Salesforce, Dynamics 365, SAP)
Proven success in enterprise and/or regulated environments

Benefits

Competitive Package, including generous and achievable bonus and commission
Employee Share Options- Share in the success of Virtuoso
A defined, transparent, career path to more senior roles
Remote/flexible working
Private health insurance
Training/personal development budget of a minimum of £500 per year
Take your birthday as a holiday every year!
Holiday allowance increases by one day per year of service up to 5 years
Employee Referral Scheme - we put money in your pocket for referring awesome people!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementPost-SalesQuality AssuranceTest AutomationCommercial OutcomesRetentionRenewalExpansion

Soft Skills

Relationship BuildingStakeholder ManagementDiscoveryGrowth Opportunity IdentificationCollaboration