Support Engineer

• Proactive Level 2 Tech Support handling second-level technical issues.
• Provide Level 1/2 support: workstation setup, Office 365 admin, printers, peripherals, software troubleshooting.
• Onboard new users: workstation builds and application setup.
• Manage tickets in systems like Autotask, ServiceNow, Remedy.
• Support security tools (SentinelOne, EDR) and perform basic server, firewall, virtualization troubleshooting (VMware, Hyper-V).
• Document solutions, escalate issues, and improve knowledge base.
• Collaborate with technicians to ensure coverage and quality customer service.

Technical Support Specialist, Level 2

Counsel Support Analyst III

Technical Support Specialist – L2

Ops Support Analyst I, IRT

Support Engineer III

App Dev & Support Engineer II