Technical Support Engineer
Atlan Stormwater
BigQuerySQL
Solutions Support Engineer
Wiz
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
AWSAzureCloudGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxPython
About the role
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automations
- Participate in on-call rotation for after-hours, holiday, weekend support coverage
Requirements
- 7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- A minimum of 4+ years experience with Cloud technologies (Azure, AWS, GCP)
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
- Proficiency with command-line tools and Linux operating system environments
- Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
- Familiar with security frameworks or tools
- Excellent organizational and project management skills
- Fast learner, natural curiosity, and love of technology
Benefits
- Competitive salary
- Work from home options
- Paid time off
- Professional development opportunities
- Health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportsystem administrationCloud technologiesJavaPythonShellJavaScriptJSONKubernetesLinux
Soft skills
organizational skillsproject managementcollaborationtroubleshootingtransparencyescalation managementfast learnernatural curiositycustomer serviceproblem-solving
