Director, Care Operations Program Management
Virta Health
full-time
Posted on:
Location Type: Remote
Location: Alaska • Hawaii • United States
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Salary
💰 $166,000 - $196,000 per year
Job Level
About the role
- Define and own the roadmap and prioritization of strategic projects and programs in alignment with business goals.
- Translate product, operations, and clinical objectives into clear, executable initiatives with measurable outcomes.
- Anticipate future scaling needs and proactively build operational infrastructure to support growth.
- Lead, coach, and develop a team of Program Managers, fostering strong execution, accountability, and career growth.
- Establish best practices, tools, and operating rhythms for program and project management excellence across Care Operations.
- Create a culture of continuous improvement, ownership, and data-driven decision-making.
- Provide oversight for high-impact, cross-functional initiatives spanning Coaching Operations, care models, new services, and operational pilots.
- Ensure programs and projects are delivered on time, within scope, and with clear success metrics.
- Identify risks, dependencies, and tradeoffs across the portfolio and drive resolution at the appropriate level.
- Serve as a partner to leaders in Coaching, Product, Design, Analytics, and Clinical teams to align priorities and execution.
- Act as an escalation point for complex stakeholder challenges, removing blockers and driving alignment.
- Communicate project/program status, outcomes, and insights to senior leadership with clarity and credibility.
- Champion process improvement efforts that enhance efficiency, quality, and member outcomes across Care Operations.
- Lead large-scale change management efforts related to care model evolution, product launches, and new operational capabilities.
- Ensure clear, consistent communication that cascades through all levels of the organization.
- Partner with Analytics to define KPIs and success metrics for Care Ops initiatives.
- Use data and insights to inform prioritization, investment decisions, and continuous optimization.
- Hold teams accountable for delivering measurable, sustained impact.
Requirements
- 8+ years of experience in program management, operations, or strategy within healthcare or a related industry, with leadership experience.
- Proven track record of leading complex, cross-functional initiatives at scale in a high-growth or startup environment.
- Experience managing and developing high-performing teams.
- Strong strategic thinking paired with operational rigor and attention to detail.
- Exceptional communication and stakeholder management skills, including experience influencing senior leaders.
- Understanding of healthcare operations and care delivery systems, or comparable experience.
- Bachelor’s degree required; advanced degree (MBA, MPH, MHA, or similar) preferred.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementoperations managementstrategic planningchange managementdata analysisKPI definitionproject managementrisk managementprocess improvementteam development
Soft Skills
leadershipcommunicationstakeholder managementstrategic thinkingattention to detailcoachingaccountabilityinfluencingproblem-solvingcollaboration
Certifications
Bachelor's degreeMBAMPHMHA