Process Excellence: Continuously audit and improve coaching workflows and patient care delivery model to drive operational excellence.
Scaling Strategy: Develop strategies to scale operations, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation and workflow improvements.
Pilot & Experiment: Design and lead operational experiments. Define success metrics, run pilots, and build the "playbook" to scale successful initiatives.
Cross-Functional Bridge: Lead initiatives across Data Science, Product, and Finance to ensure our coaching services are both clinically effective and financially sustainable.
Performance Metrics: Conduct advanced analysis to define and track KPIs such as coach performance, patient outcomes, and patient retention.
Data Visibility: Shape & build dashboards to empower stakeholders to make strategic, data-driven decisions.
Investigative Analysis: Own exploratory analyses that identify ways to further boost coach efficiency, member outcomes, and company scalability.
Strategic Insights: Translate complex data into clear, persuasive presentations for senior leadership and cross-functional stakeholders to support strategic business decisions.

Requirements

Bachelor’s Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus.
5+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields is a plus.
Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker).
Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts.
Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin.
Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement.
Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams.
Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution.
Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprocess improvementKPI trackingdata visualizationExcelGoogle SheetsSQLoperational efficiencystrategic insightsperformance metrics

Soft Skills

analytical skillscommunication skillspresentation skillsproject managementself-motivatedownershipaccountabilitycross-functional collaborationproblem-solvingadaptability