Customer Strategy Manager – Performance
Virgin
contract
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 £74,000 - £91,000 per year
About the role
- Own and evolve customer performance KPIs, setting clear measures for success.
- Develop performance modelling and projections, pressure-testing assumptions and spotting risks and opportunities early.
- Develop deep understanding of member behaviour to assess performance and drive actions.
- Translate data into compelling insight for cross-functional teams.
- Lead business-wide performance reporting, ensuring customer insight is clearly understood.
- Build, maintain and champion a customer learning log with performance trends.
- Connect Virgin Red data with external insight to unlock new opportunities.
Requirements
- Experience in shaping and delivering business-wide reporting, translating insight into action.
- Strong data literacy, with confidence interpreting numbers and performance metrics.
- Experience using data to drive decision-making in customer marketing, strategy, or commercial roles.
- Excellent communication skills, with experience influencing stakeholders at all levels
- Curiosity, initiative and a proactive mindset.
Benefits
- Unlimited leave
- Learning budget
- Top-notch health care
- Family support
- Generous pension with up to 10% employer contribution
- Life insurance
- Option to go electric through our EV scheme
- Flexible volunteering
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance modellingdata interpretationperformance metricscustomer performance KPIsdata-driven decision-making
Soft Skills
communication skillsinfluencing stakeholderscuriosityinitiativeproactive mindset