Virgin

Performance Marketing

• Own the delivery of BAU and in-life CRM campaigns across email, push and in-app messaging.
• Translate campaign plans and briefs into clear CRM requirements and customer journeys.
• Define and track CRM campaign success metrics aligned to engagement and commercial objectives.
• Optimise end-to-end CRM journeys to improve engagement, conversion and customer value.
• Ensure all CRM activity is on-brand, compliant and aligned to contact strategy and governance.
• Lead the Virgin Customer Engagement Platform channel strategy and approach for group-consented communications, working closely with Virgin companies to drive brand consideration and customer value.
• Partner with Data Analytics to report on performance, generate insights and feed learnings back into future planning.

CRM Campaign Manager

Data Scientist

• Set and lead a compelling strategy for analytics and data science, aligned to our wider data and business goals
• Unify teams into a high-performing, impact-focused function that delivers value consistently at pace
• Partner with our Head of Data Product to shape the roadmap, focusing initially on internal use (increasingly, on partner use too)
• Transform our dashboard and reporting estate – and how we deliver, going forwards – to right-size effort for impact, in an increasingly self-serve world
• Guide the development of predictive models and automated decision systems aligned to business goals
• Evangelise and educate across the business, stimulating data fluency and more integrated cross-functional ways of working
• Build capability operational excellence and resilience, ensuring the team is growing, delivering and thrives in change

Head of Analytics, Data Science

Brand Manager

• Support the development and execution of brand strategy across the UK and EMEA
• Act as a trusted brand partner to a portfolio of Virgin companies
• Bring brand strategy to life — shaping brand activity and partnerships
• Build strong, credible relationships with senior stakeholders
• Identify opportunities to grow brand value and reduce brand risk
• Support regional planning, forums and Brand Boards

Strategy

• Own and evolve customer performance KPIs, setting clear measures for success.
• Develop performance modelling and projections, pressure-testing assumptions and spotting risks and opportunities early.
• Develop deep understanding of member behaviour to assess performance and drive actions.
• Translate data into compelling insight for cross-functional teams.
• Lead business-wide performance reporting, ensuring customer insight is clearly understood.
• Build, maintain and champion a customer learning log with performance trends.
• Connect Virgin Red data with external insight to unlock new opportunities.

Customer Strategy Manager – Performance

Procurement

• Lead the procurement of cutting-edge tech solutions
• Develop and implement plans for sourcing technology products and services
• Build and maintain key supplier relationships
• Drive cost-saving initiatives and implement procurement best practices
• Identify and address risks in procurement
• Ensure vendors meet quality, delivery, and contractual standards
• Partner with internal teams to meet business needs
• Lead drafting, negotiation, and oversight of procurement contracts

Senior Procurement Manager – Technology

Social Media Manager

• Creating, filming and editing standout content across video and graphics
• Managing social media channels across Instagram, TikTok, Facebook, X, YouTube and LinkedIn
• Owning content calendars and planning campaigns across the year
• Growing engaged, meaningful online communities
• Building and managing brand partnerships that feel authentic and on-brand
• Analysing performance and using insights to sharpen content and strategy

CRM Campaign Manager

Head of Analytics, Data Science

Brand Manager

Customer Strategy Manager – Performance

Senior Procurement Manager – Technology

Social Media Producer, Brand Partnerships Manager