Virgin Experience Days

Account Manager

• Manage and grow a portfolio of existing Business Direct accounts, delivering excellent account management and consistently achieving sales targets.
• Identify and secure new corporate customers, building a healthy pipeline of opportunities across the US.
• Cross-sell and upsell our portfolio of experiences and Leisure Choice multi-choice gift cards.
• Build strong relationships with key decision-makers, understanding their business objectives and recommending tailored gifting solutions.
• Educate clients on the value of experiential gifting and how our products can support employee reward and recognition, customer engagement, sales incentives and corporate gifting programmes.
• Deliver a first-class customer experience, ensuring clients receive exceptional service throughout the sales journey.
• Maintain accurate sales forecasts, pipeline activity and customer records using CRM systems.
• Work closely with the Head of Sales and collaborate with colleagues across the US and UK to maximise commercial opportunities.
• Represent the Virgin brand professionally, acting as an ambassador for Virgin Gifts for Business within the B2B marketplace.

Corporate Account Lead

Accountant

• Process supplier invoices in line with company’s 30-day payment terms
• Prepare and process weekly payment runs for both Virgin Experience Days (UK) and Virgin Gifts (US)
• Monitor and respond to supplier queries, escalating issues where appropriate
• Set up new supplier accounts and maintain existing supplier records
• Reconcile supplier statements and resolve discrepancies
• Support day-to-day financial operations, including reporting, provisions, cashflow, and stock control
• Support the wider team with preparation of monthly management accounts, with training and mentoring to build your confidence over time
• Gradually take ownership of P&L overhead cost schedules, investigating variances between actual costs and budget
• Prepare month end balance sheet reconciliations
• Assist with quarterly royalty returns
• Support with budgeting, forecasting and the year-end audit

Assistant Management Accountant

Affiliate Manager

• Act as a key contact for partner connectivity issues, taking proactive ownership of our API and bespoke integrations to ensure a seamless booking experience for our customers.
• Monitor and maintain existing integrations, ensuring optimal performance and identifying opportunities for improvement.
• Optimise existing connectivity integrations to maximise commercial benefit through building relationships with connectivity partners.
• Troubleshoot integration issues and coordinate resolution across internal and external stakeholders.
• Work alongside Partnership Managers and external partners to tackle Partner Challenges around bookings and availability.
• Support checks on new partner setups and help validate compatibility on our existing platforms.
• Support the wider Customer Experience & Central Ops team to review operational processes and contribute ideas for improvement.
• Communicate between Commercial, Product, Technology, and external partners - translating technical constraints into clear business impacts.
• Support API mapping and data validation activities for existing partners.
• Support delivery of partner integrations from onboarding through to go-live when required.
• Work alongside Partnership Managers and external partners to scope, coordinate, and deliver future connectivity projects.

Partner Connectivity Specialist

SEO Marketing

• Own the strategy across SEO, AI, and content, ensuring it is aligned with business revenue targets and the Virgin brand voice
• Act as the senior expert for organic performance, partnering with Trading and Commercial teams to embed SEO thinking into product launches and seasonal trading cycles
• Lead, develop, and grow a high-performing team of specialists, while managing external agencies to ensure they deliver maximum strategic value
• Drive organic revenue growth (YoY and vs forecast)
• Improve traffic growth and search visibility across priority categories
• Oversee content effectiveness (engagement, conversion, assisted revenue)
• Partner with Product and Tech teams to lead the technical roadmap (crawlability, indexation, Core Web Vitals, and Schema)
• Own the organic reporting suite (GA4, Looker Studio), translating complex data into simple, decision-driving insights for senior stakeholders

Corporate Account Lead

Assistant Management Accountant

Partner Connectivity Specialist

Head of SEO, AI & Content