Virgin Experience Days

Affiliate Manager

• Act as a key contact for partner connectivity issues, taking proactive ownership of our API and bespoke integrations to ensure a seamless booking experience for our customers.
• Monitor and maintain existing integrations, ensuring optimal performance and identifying opportunities for improvement.
• Optimise existing connectivity integrations to maximise commercial benefit through building relationships with connectivity partners.
• Troubleshoot integration issues and coordinate resolution across internal and external stakeholders.
• Work alongside Partnership Managers and external partners to tackle Partner Challenges around bookings and availability.
• Support checks on new partner setups and help validate compatibility on our existing platforms.
• Support the wider Customer Experience & Central Ops team to review operational processes and contribute ideas for improvement.
• Communicate between Commercial, Product, Technology, and external partners - translating technical constraints into clear business impacts.
• Support API mapping and data validation activities for existing partners.
• Support delivery of partner integrations from onboarding through to go-live when required.
• Work alongside Partnership Managers and external partners to scope, coordinate, and deliver future connectivity projects.

Partner Connectivity Specialist

SEO Marketing

• Own the strategy across SEO, AI, and content, ensuring it is aligned with business revenue targets and the Virgin brand voice
• Act as the senior expert for organic performance, partnering with Trading and Commercial teams to embed SEO thinking into product launches and seasonal trading cycles
• Lead, develop, and grow a high-performing team of specialists, while managing external agencies to ensure they deliver maximum strategic value
• Drive organic revenue growth (YoY and vs forecast)
• Improve traffic growth and search visibility across priority categories
• Oversee content effectiveness (engagement, conversion, assisted revenue)
• Partner with Product and Tech teams to lead the technical roadmap (crawlability, indexation, Core Web Vitals, and Schema)
• Own the organic reporting suite (GA4, Looker Studio), translating complex data into simple, decision-driving insights for senior stakeholders

Partner Connectivity Specialist

Head of SEO, AI & Content