Vimly Benefit Solutions

Account Executive

• Own Revenue Growth
• Drive new logo acquisition and expansion revenue against ambitious but achievable annual targets
• Own the full sales funnel, from top-of-funnel generation through close
• Develop and execute a systematic outbound and inbound pipeline development strategy
• Position Vimly as a cross-functional selling organization
• Run consultative discovery with sophisticated buyers

Account Executive, New Sales

Full-stack Engineer

• Analyse and understand our existing systems to support the migration effort, and handle occasional maintenance and bugfixes.
• Design and direct the implementation of serverless Node.js / TypeScript components to replace legacy modules -guiding AI agents through the build and rigorously verifying the results.
• Migrate and optimise data from legacy SQL databases to modern storage solutions, ensuring the data -and the business rules behind it -survive the journey intact.
• Build and maintain APIs, event-driven workflows, and integrations with external systems.
• Participate actively in code and design reviews, raising the overall quality of the team's output -human-written and AI-generated alike.
• Collaborate with cross-functional teams (product, QA, DevOps) to make sure we're solving the right problem and delivering with minimal production disruption.
• Support and troubleshoot production issues across both legacy and new platforms during the transition.

Senior Software Engineer

• Lead architectural design and technical strategy for major components of the legacy-to-serverless migration.
• Direct AI agents to produce production-quality Node.js / TypeScript code - framing the work, reviewing the output rigorously, and owning the result. You hold the bar for correctness and maintainability.
• Conduct deep analysis of existing systems to inform migration scope, sequencing, and risk -and verify that AI-assisted analysis is accurate before decisions are made on it.
• Define data migration strategies - schema design, ETL patterns, data validation - for SQL workloads moving to modern storage solutions.
• Build and maintain robust APIs, event-driven workflows (SQS, EventBridge, SNS), and integrations with external partners.
• Drive technical excellence across the team: establish coding standards (for humans and AI alike), conduct design reviews, and champion automated testing.
• Mentor and upskill Senior and Mid-level engineers -including how to work effectively with AI -and provide actionable feedback.
• Collaborate with product, design, and QA to make sure what we deliver actually solves the business problem, with minimal disruption to production.
• Support and triage production issues across legacy and new platforms during the transition period.

Lead Software Engineer

Client Services Representative

• Provide prompt, personalized service via phone, email, and follow-up communication.
• Manage RingCentral inbound and outbound calls while maintaining professionalism and call quality.
• Deliver first-call resolution for benefit, reimbursement, billing, COBRA, claims, enrollment, and eligibility inquiries.
• Support members through Qualifying Life Events (QLEs), explaining required documentation and next steps.
• Assist with ID card requests, including research, reorders, and carrier follow-up.
• Handle overage dependent reviews, notifications, and eligibility processing.
• De-escalate emotionally charged situations using empathy, active listening, and clear communication.
• Complete and manage Salesforce Case Types, including: EE-Level Enrollment/Eligibility Cases (member adds, terms, demographic corrections, plan changes, etc.) ER-Level Employer Changes (group demographics, group adds/updates, corrections) ID Card Cases.
• Investigate and resolve benefit, reimbursement, denial, and claims-related questions.
• Own resolution of errors when they occur and ensure transparent communication with members and internal teams.
• Make outbound calls to gather missing information, provide updates, or close open cases.
• Fulfill one-off reporting requests for internal teams, brokers, or employers as needed.
• Maintain client records and document discrepancies or updates accurately.
• Provide general administrative support and contribute to special projects.
• Assist other business units when workload demands or cross-functional needs arise.
• Manage multiple systems in a dual‑monitor environment to support high call volume efficiently.
• Handle user management tasks within assigned systems as directed (e.g., access, updates, troubleshooting).
• Log into phone systems on time and adhere to scheduled breaks and productivity expectations.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Protect confidentiality and maintain compliance with HIPAA and privacy standards.

Account Executive, New Sales

Senior Software Engineer

Lead Software Engineer

Client Services Specialist, Tier 1 Support