Client Services Specialist, Tier 1 Support

Vimly Benefit Solutions

Client Services Specialist providing remote Tier 1 support for client services. Handling inbound calls, eligibility inquiries, and managing Salesforce cases with a detail-oriented approach.

Posted 6/8/2026full-timeMukilteo • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Provide prompt, personalized service via phone, email, and follow-up communication.
Manage RingCentral inbound and outbound calls while maintaining professionalism and call quality.
Deliver first-call resolution for benefit, reimbursement, billing, COBRA, claims, enrollment, and eligibility inquiries.
Support members through Qualifying Life Events (QLEs), explaining required documentation and next steps.
Assist with ID card requests, including research, reorders, and carrier follow-up.
Handle overage dependent reviews, notifications, and eligibility processing.
De-escalate emotionally charged situations using empathy, active listening, and clear communication.
Complete and manage Salesforce Case Types, including: EE-Level Enrollment/Eligibility Cases (member adds, terms, demographic corrections, plan changes, etc.) ER-Level Employer Changes (group demographics, group adds/updates, corrections) ID Card Cases.
Investigate and resolve benefit, reimbursement, denial, and claims-related questions.
Own resolution of errors when they occur and ensure transparent communication with members and internal teams.
Make outbound calls to gather missing information, provide updates, or close open cases.
Fulfill one-off reporting requests for internal teams, brokers, or employers as needed.
Maintain client records and document discrepancies or updates accurately.
Provide general administrative support and contribute to special projects.
Assist other business units when workload demands or cross-functional needs arise.
Manage multiple systems in a dual‑monitor environment to support high call volume efficiently.
Handle user management tasks within assigned systems as directed (e.g., access, updates, troubleshooting).
Log into phone systems on time and adhere to scheduled breaks and productivity expectations.
Maintain a distraction-free home workspace with reliable high-speed internet.
Protect confidentiality and maintain compliance with HIPAA and privacy standards.

Requirements

What you’ll need

High school diploma or equivalent.
3–5 years of customer service experience; call center experience preferred.
1+ year in medical billing, benefits, insurance, or eligibility/enrollment support.
Strong verbal and written communication skills; ability to multi-task and handle multiple priorities.
Technically proficient in Microsoft Office and comfortable navigating CRM, phone systems, and administrative tools.
Strong attention to detail and data accuracy.
Experience managing sensitive information and difficult conversations with professionalism.
Self‑motivated, organized, and able to manage time effectively in a remote environment.
Knowledge of medical reimbursement, benefits administration, HIPAA, or COBRA regulations (preferred).
Experience using Salesforce, Zoom, Microsoft Teams, or similar tools (preferred).
Experience supporting diverse member populations (preferred).
Background in eligibility processing, enrollment support, or carrier coordination (preferred).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Vimly Benefit Solutions Website LinkedIn All Job Openings 51 - 200 employees Founded 1993 ☁️ SaaS 👥 HR Tech ⚕️ Healthcare Insurance 💰 Venture Round on 2021-10 SaaS
HR Tech
Healthcare Insurance Vimly Benefit Solutions is a company that specializes in benefits administration technology and services. Their cloud-based platform, SIMON, provides an integrated solution for automating enrollment, eligibility, billing, and payment processes for a variety of customers including employers, brokers, carriers, and healthcare insurance trusts. The platform is designed to simplify and transform the complex world of employee benefits, offering paperless solutions to reduce workloads and improve efficiency. Vimly partners with a diverse range of customers such as association health plans, general agents, brokers, and third-party administrators, helping them manage plan management services, COBRA administration, compliance services, and more. With a commitment to exceptional service and client retention, Vimly Benefit Solutions positions itself as a leader in the benefits administration industry, focusing on innovation and transformative solutions. Client Services Specialist, Tier 1 Support Job not on LinkedIn 🔥 5 hours ago 🏢🏡 Mukilteo – Hybrid 💵 $23 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide prompt, personalized service via phone, email, and follow-up communication.
Manage RingCentral inbound and outbound calls while maintaining professionalism and call quality.
Deliver first-call resolution for benefit, reimbursement, billing, COBRA, claims, enrollment, and eligibility inquiries.
Support members through Qualifying Life Events (QLEs), explaining required documentation and next steps.
Assist with ID card requests, including research, reorders, and carrier follow-up.
Handle overage dependent reviews, notifications, and eligibility processing.
De-escalate emotionally charged situations using empathy, active listening, and clear communication.
Complete and manage Salesforce Case Types, including: EE-Level Enrollment/Eligibility Cases (member adds, terms, demographic corrections, plan changes, etc.) ER-Level Employer Changes (group demographics, group adds/updates, corrections) ID Card Cases.
Investigate and resolve benefit, reimbursement, denial, and claims-related questions.
Own resolution of errors when they occur and ensure transparent communication with members and internal teams.
Make outbound calls to gather missing information, provide updates, or close open cases.
Fulfill one-off reporting requests for internal teams, brokers, or employers as needed.
Maintain client records and document discrepancies or updates accurately.
Provide general administrative support and contribute to special projects.
Assist other business units when workload demands or cross-functional needs arise.
Manage multiple systems in a dual‑monitor environment to support high call volume efficiently.
Handle user management tasks within assigned systems as directed (e.g., access, updates, troubleshooting).
Log into phone systems on time and adhere to scheduled breaks and productivity expectations.
Maintain a distraction-free home workspace with reliable high-speed internet.
Protect confidentiality and maintain compliance with HIPAA and privacy standards. 🎯 Requirements
High school diploma or equivalent.
3–5 years of customer service experience; call center experience preferred.
1+ year in medical billing, benefits, insurance, or eligibility/enrollment support.
Strong verbal and written communication skills; ability to multi-task and handle multiple priorities.
Technically proficient in Microsoft Office and comfortable navigating CRM, phone systems, and administrative tools.
Strong attention to detail and data accuracy.
Experience managing sensitive information and difficult conversations with professionalism.
Self‑motivated, organized, and able to manage time effectively in a remote environment.
Knowledge of medical reimbursement, benefits administration, HIPAA, or COBRA regulations (preferred).
Experience using Salesforce, Zoom, Microsoft Teams, or similar tools (preferred).
Experience supporting diverse member populations (preferred).
Background in eligibility processing, enrollment support, or carrier coordination (preferred). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicemedical billingbenefits administrationeligibility processingdata accuracycall center experienceenrollment supportclaims resolutionreportinguser management

Soft Skills

communicationempathyactive listeningmulti-taskingorganizationtime managementself-motivationprofessionalismattention to detailconflict resolution