Healthcare Customer Care Representative
Village Medical
full-time
Posted on:
Location Type: Remote
Location: Oregon • United States
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Salary
💰 $18 - $20 per hour
Job Level
About the role
- Responsible for answering inbound calls in a centralized access center environment.
- Schedules appointments and answers questions while providing timely, accurate, and excellent customer service, while adhering to department standards and provider protocols.
- Communicate to the patient a recommendation for appointment times and locations; including multi-specialty and multi-location(s).
- Obtains, verifies and updates patient information; maintains confidentiality according to policies.
- Achieves a minimum call standard as pre-determined by department goals.
- Maintain a 95% or higher call quality threshold and 90% or above CSAT.
- Adheres to the call center schedule while being accountable for following specific call quality and scheduling guidelines and measurements.
Requirements
- High School Graduate/GED required
- 1+ year of healthcare experience required.
- EPIC system experience
- 2 years’ customer service experience preferred.
- Ability to communicate in English, both orally and in writing required.
- Strong interpersonal and customer service skills are required.
- Knowledge of medical terminology preferred.
- Ability to organize and perform multiple tasks promptly required.
- Strong attention to detail required.
- Previous office and computer experience required.
- Experience with Standard Office Technology in a Windows based environment preferred.
- Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
Benefits
- health insurance
- dental insurance
- life insurance
- access to a 401k plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EPIC system experiencemedical terminologycustomer service experiencecall quality measurementappointment schedulingpatient information managementconfidentiality maintenancemulti-taskingattention to detailoffice technology experience
Soft Skills
interpersonal skillscommunication skillsorganizational skillscustomer service skillsaccountabilitytimelinessaccuracyproblem-solvingadaptabilityteamwork
Certifications
High School GraduateGED