Village Behavioral Health Treatment Center

Director

• Oversee all ID/DD residential programs
• Ensure homes are fully staffed, clean, safe, and compliant
• Conduct routine and unannounced home visits
• Respond directly to behavioral escalations, staffing failures, and operational issues
• Resolve problems immediately and document root causes after stabilization
• Partner with scheduling leadership to ensure proper coverage
• Enforce overtime controls, float staff use, and appropriate staffing levels
• Hold leadership accountable for unauthorized overtime and staffing inefficiencies
• Authorize reassignment of shifts and initiate corrective action
• Directly supervise the Program Manager, who oversees House Managers
• Own residential compliance and risk mitigation
• Provide regular reporting on staffing, overtime, risks, and compliance

Director of Intellectual & Developmental Disabilities, ID/DD Services

Counselor

• Respond to mobile crisis dispatches within assigned regions
• Provide crisis intervention, de-escalation, and safety planning
• Collaborate with law enforcement, hospitals, CSBs, and community partners
• Complete accurate, timely documentation in the EHR
• Participate in supervision, training, and team debriefings

Mobile Crisis Counselor, QMHP

Manager

• Ensure all supports are delivered in accordance with the Individual Support Plan (ISP), provider-specific plans, Safety Plans, medical orders, and DD Waiver requirements.
• Ensure daily documentation is completed accurately, person-centered, and within required timelines.
• Monitor staff implementation of goals, protocols, behavior plans, risk mitigation strategies, and community integration activities.
• Ensure service delivery aligns with all DBHDS licensing regulations, HCBS requirements, and internal agency policies.
• Maintain readiness for DBHDS licensing reviews, QMR/DMAS utilization reviews, and internal audits.
• Serve as first -line supervisor for DSPs, providing coaching, oversight, and corrective guidance.
• Manage to ensure adequate staffing coverage, and approve timesheets.
• Ensure all DSPs maintain compliance trainings following up accordingly to ensure all staff are within compliance to work.
• Conduct performance evaluations, file reviews, and ongoing competency checks.
• Provide on-call support as needed and respond to emergent issues in the home.
• Ensure all health and safety protocols are followed, including infection control, medical appointment follow-up, and environmental safety.
• Oversee medication administration practices, MAR accuracy, and ensure staff compliance with delegated nursing requirements.
• Respond to incidents, complete incident reports, and ensure timely submission to internal QA.
• Ensure home cleanliness, organization, hazard-free environment, and proper food storage.
• Ensure individuals’ rights, choices, autonomy, and dignity are upheld at all times.
• Ensure community activities are meaningful, documented, and aligned with person-centered planning.
• Collaborate with Support Coordinators, families, nurses, and clinical team members to address ISP changes or concerns.
• Maintain household budgets and receipts documentation.
• Oversee grocery inventory, personal supplies, and tracking systems.
• Ensure vehicles are maintained, clean, inspected, and documentation logs are accurate.
• Conduct weekly home walkthroughs and compliance checklists.

Director of Intellectual & Developmental Disabilities, ID/DD Services

Mobile Crisis Counselor, QMHP

ID/DD Residential Manager