Village Behavioral Health Treatment Center

Program Manager

• Ensures all components of the Mobile Crisis Responder Program meet compliance standards in accordance with federal/state laws, DBHDS licensing & contracting requirements, & agency policies.
• Provide supervision to program staff (licensed/non-licensed professionals and interns) including interviewing, scheduling, training, performance evaluation, and coaching.
• Provide 24/7 on-call support to MCR team.
• Develop, implement, and update crisis response procedures and safety protocols.
• Conduct trainings for new & existing employees on MCR program SOPs, resources & tools (including documentation, EHR systems, etc.)
• Develop & maintain a trauma-informed care environment that adheres to agency overall objectives, standards, mission, & values.
• Collaborate with law enforcement, medical staff, regional CSBs, and community partners.
• Monitor response coverage, response times, and service quality to identity areas of opportunity.
• Partner with company stakeholders to identify risks, budget needs, trends, etc. for transparency and optimizing the effectiveness of business decisions.
• Lead recurring team meetings as a basis of communication for program updates, team goals/expectations, team building, etc.
• Develop strategy to expand program coverage areas and improve service delivery.
• Develop & maintain detailed recording systems for all components of the program's data for reporting and audit purposes.
• Contribute to overall development of policies and standard procedures to meet agency objectives and standards.

Program Manager – Mobile Crisis Services

Manager

• Coordinate residential placement for new and existing clients in partnership with residential organization staff.
• Assess the service needs of adult residential clients with intellectual & developmental disabilities.
• Develop individualized service plans (ISP) and crisis intervention plans with consideration of clients' specific needs, goals, and preferences.
• Partner with residential support staff and leaders to identify routine needs and concerns, individuals' milestones, crisis, etc.
• Connect clients to community services that promote clients' individualized goals.
• Develop meaningful rapport with clients to create a safe and trustworthy relationships.
• Proactively engage with clients' authorized loved ones to keep them informed, monitor service delivery and satisfaction, and promote family engagement.
• Provide education to clients & their families about behavioral health illness, abuse, medication, clinical plans, and available community services.
• Provide written and oral instruction to direct support staff on individualized care needs.
• Develop and maintain crisis management plans and coordinate major and minor transition plans.
• Deliver and/or coordinate crisis intervention services, as needed.
• Observe and update client records (including physical/mental/behavioral health, medications, and side effects) in EHR systems.
• Assist in developing savings and budget plans in preparation for eventual independent living.
• Contribute to overall improvement of residential services under leadership of Program Manager & Program Director.
• Arrange appointments/service for clients' preventative, aftercare, and follow up care.
• Advocate for individuals to ensure delivery of needs, preferences, and rights.
• Ensure all federal/state laws, DBHDS regulations, and company standards are met in managing clients' cases.

Program Manager – Mobile Crisis Services

ID/DD Case Manager