Viking Range, LLC

Manager

• Responsible for managing and coordinating multi-brand luxury appliance service and repair operations across a designated region.
• Ensure high-quality customer service, efficient operations, and compliance with company standards and policies.
• Develop and manage the effectiveness of a group of independent, 3rd party service technicians and installers within their region.
• Collaborate with other departments to ensure delivery of best-in-class service experiences and meet overall business objectives.
• Recruit, supervise, train, and motivate Service Companies and their technicians and support staff, ensuring high performance and adherence to customer satisfaction and quality standards.
• Oversee scheduling, dispatching, and completion of appliance repair and maintenance services to meet customer expectations and service level agreements (SLAs).
• Ensure timely and effective resolution of customer issues, maintaining high customer satisfaction ratings and addressing escalated complaints.
• Monitor key performance indicators (KPIs) such as response times, repair completion rates, and technician productivity; implement strategies to improve efficiency and service quality.
• Manage parts inventory, tools, and equipment for service operations, ensuring availability and cost-effectiveness.
• Develop and manage regional budgets, controlling costs related to labor, parts, and operations while meeting financial targets.
• Collaborate with manufacturers, suppliers, and third-party service providers to ensure quality parts and warranty compliance.
• Prepare and analyze reports on service metrics, operational performance, and customer feedback to identify trends and areas for improvement.
• Develop and implement regional service strategies aligned with company goals, including the expansion of services or adoption of new technologies.

Regional Service Manager

Sales

• Promote multi-line luxury appliance brand through Builder Community.
• Develop and execute strategic plans to achieve sales targets and expand our customer base.
• Identify new business opportunities through lead generation and networking.
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Conduct presentations and product demonstrations to prospective clients.
• Stay updated on industry trends, market conditions, and competitor activities to inform sales strategies.
• Participate in HBA, NARI, NKBA, and networking events to promote products and services.
• Work closely with District Sales Manager to develop relationships with Dealer outside sales team to drive business.
• Work with Architect and Design Community to be specified in large project work.

Regional Service Manager

Builder Sales Specialist