Viking Range, LLC

Manager

• Manage and coordinate appliance service and repair operations across a designated region.
• Lead a team of service technicians and Service Companies; recruit, supervise, train, and motivate technicians and support staff.
• Oversee scheduling, dispatching, and completion of appliance repair and maintenance services to meet SLAs and customer expectations.
• Ensure timely and effective resolution of customer issues and address escalated complaints to maintain high customer satisfaction.
• Monitor KPIs such as response times, repair completion rates, and technician productivity; implement strategies to improve efficiency and service quality.
• Manage parts inventory, tools, and equipment for service operations, ensuring availability and cost-effectiveness.
• Develop and manage regional budgets; control costs related to labor, parts, and operations while meeting financial targets.
• Collaborate with manufacturers, suppliers, and third-party service providers to ensure quality parts and warranty compliance.
• Prepare and analyze reports on service metrics, operational performance, and customer feedback to identify trends and areas for improvement.
• Develop and implement regional service strategies aligned with company goals, including expansion of services or adoption of new technologies.
• Oversee service center performance and collaborate with other departments to meet business objectives.

Regional Service Manager

Sales

• Lead sales efforts for Middleby Residential brands across assigned region
• Drive brand awareness, channel revenue, profitability, and growth across assigned regional accounts
• Partner with sales leaders, Brand Developers and Channel Leaders to ensure optimal sales performance
• Manage all dealer channels and act as primary contact for product information, sales programming, training and sales management
• Travel onsite to visit, train and manage accounts; typically 4+ days in the field with up to one home office day per week
• Collaborate with Director of E-Commerce, Marketing, Builder Sales Team and Specialty Sales Channel managers to elevate digital presence and maximize opportunities
• Analyze data and sales platforms to identify opportunities to improve customer experience and drive conversion rates
• Lead contract negotiations and onboarding/measurement of new customer partnerships for online sales
• Manage promotional calendar and UMRP pricing monitoring within assigned accounts
• Prospect and secure new accounts and display opportunities; manage dealer portal activation and conduct live trainings and product demos

Regional Service Manager

District Sales Manager