Viking

Call Center Representative

• Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
• Handle inbound sales calls from consumers, identify their needs, and make travel recommendations
• Make follow-up outbound calls, overcome objections, and close the sale
• Provide personalized recommendations based on guests’ preferences and interests
• Build lasting relationships to drive consumer loyalty
• Explain cruise itineraries, onboard amenities, and pricing details
• Maintain accurate records of interactions and follow up with leads

Inbound Sales Consultant

• Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
• Handle inbound sales calls from consumers, identify their needs, and make travel recommendations
• Make follow-up outbound calls, overcome objections, and close the sale
• Provide personalized recommendations based on guests’ preferences and interests
• Build lasting relationships to drive consumer loyalty
• Explain cruise itineraries, onboard amenities, and pricing details
• Maintain accurate records of interactions and follow up with leads
• Enjoy working from home in a fully virtual environment
• Continuously exercise high ethical standards
• Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit

Inbound Sales Consultant, Call Center Sales

Customer Support

• Lead and develop Web Chat Sales teams, overseeing hiring, training, coaching, and performance outcome
• Drive sales performance by implementing strategies that support revenue growth and achievement of key performance indicators (KPIs)
• Monitor and analyze chat and sales metrics, leveraging data to identify gaps and implement targeted improvements
• Oversee day-to-day operations of the chat-to-phone sales process, ensuring a seamless and effective customer journey
• Provide ongoing coaching through chat and call reviews, delivering actionable feedback to improve individual and team performance
• Manage escalations and system-related issues, ensuring timely resolution and minimal disruption to operations
• Establish and reinforce performance standards, driving accountability and consistency across the team
• Partner with cross-functional stakeholders to align on processes, messaging, and overall business objectives
• Stay informed on industry trends and emerging technologies, applying insights to improve sales performance and team effectiveness

Inbound Sales Consultant

Inbound Sales Consultant, Call Center Sales

Inbound Sales Consultant

Inbound Sales Consultant

Web Chat Sales Manager