Inbound Sales Consultant, Call Center Sales

Viking

Remote Inbound Sales Consultant with a passion for travel assisting high-net-worth clients in booking cruises. Focused on delivering exceptional customer service while working from home.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
Handle inbound sales calls from consumers, identify their needs, and make travel recommendations
Make follow-up outbound calls, overcome objections, and close the sale
Provide personalized recommendations based on guests’ preferences and interests
Build lasting relationships to drive consumer loyalty
Explain cruise itineraries, onboard amenities, and pricing details
Maintain accurate records of interactions and follow up with leads
Enjoy working from home in a fully virtual environment
Continuously exercise high ethical standards
Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit

Requirements

What you’ll need

Experience as a telephone sales person or similar sales role
5+ years experience as an Account Executive or in a similar sales role
Demonstrated success in meeting and exceeding monetary sales KPI metrics
Strong experience in making sales over the phone
Exceptional communication, negotiation, and interpersonal skills
Ability to build and maintain relationships with high-end clients
Flexibility in your schedule, to include evenings, weekends, and holidays
Discipline to work in a structured environment with schedule adherence standards
Previous sales experience with ability to close on the first call
Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)

Benefits

Comp & perks

Highly competitive compensation plan breakdown
Average earning potential of $90,000 annually (hourly base + commission)
Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan)
Employees are eligible for annual discretionary bonus
401(k) plan with company match
Employee Share Purchase Plan (ESPP)
Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking)
Paid training (hourly pay + guaranteed commission)
Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year
Opportunity to take a free and/or discounted cruise
Highly subsidized gym membership
Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telephone salessales rolesales KPI metricsclosing salesrelationship building

Soft Skills

communication skillsnegotiation skillsinterpersonal skillsflexibilitydisciplinecoachablemotivatedentrepreneurial spirit