Web Chat Sales Manager

Viking

Web Chat Sales Manager responsible for sales performance and team development within chat sales for Viking Cruises. Leading chat teams and improving operational effectiveness across customer interactions.

Posted 4/25/2026full-timeWoodland Hills • California • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop Web Chat Sales teams, overseeing hiring, training, coaching, and performance outcome
Drive sales performance by implementing strategies that support revenue growth and achievement of key performance indicators (KPIs)
Monitor and analyze chat and sales metrics, leveraging data to identify gaps and implement targeted improvements
Oversee day-to-day operations of the chat-to-phone sales process, ensuring a seamless and effective customer journey
Provide ongoing coaching through chat and call reviews, delivering actionable feedback to improve individual and team performance
Manage escalations and system-related issues, ensuring timely resolution and minimal disruption to operations
Establish and reinforce performance standards, driving accountability and consistency across the team
Partner with cross-functional stakeholders to align on processes, messaging, and overall business objectives
Stay informed on industry trends and emerging technologies, applying insights to improve sales performance and team effectiveness

Requirements

What you’ll need

3–5 years of proven success in sales leadership or management, preferably within a web chat, or call center sales environment
Experience with chat platforms (e.g., Live Engage) and strong proficiency in CRM systems and digital sales tools
Strong written and verbal communication skills, with the ability to influence and drive sales outcomes
Demonstrated ability to coach, develop, and manage performance of sales teams
Analytical and data-driven mindset, with the ability to interpret metrics and drive continuous improvement
Proven track record of supporting business objectives through effective leadership and execution
Ability to manage multiple priorities in a structured, performance-driven environment

Benefits

Comp & perks

Highly competitive compensation plan.
Employees are eligible for annual discretionary bonus
401(k) plan with company match
Full benefits including medical, dental, vision, life, and disability insurance at a highly subsidized rate
Accrue 15 paid vacation days, sick time, and 6 paid holidays per year
Paid Training
Opportunity to take a free and/or discounted cruise
Highly subsidized gym membership
Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales leadershipperformance managementdata analysiscoachingKPI achievementcustomer journey optimizationchat-to-phone sales processcontinuous improvementperformance standards establishmentescalation management

Soft Skills

communicationinfluenceteam developmentaccountabilitystructured prioritizationcross-functional collaborationanalytical mindsetproblem-solvingfeedback deliveryadaptability