Benefit Configuration Analyst
Microsoft 365
Operations Process Coordinator
Vida Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $25 per hour
Job Level
JuniorMid-Level
About the role
- Process incoming and outgoing labs, lab orders, medical records and other clinical documents with speed and accuracy to meet clinical needs.
- Follow standardized policies and procedures to ingest member labs into internal systems.
- Ensure all documents are correctly indexed, tracked and entered into internal systems.
- Monitor and resolve discrepancies or incomplete information in medical records and lab orders.
- Collaborate with the clinical, product and support teams to execute manual clinical processes and support back-end operations.
- Escalate issues to leadership when processing bottlenecks, errors or risks are identified.
- Assist in creating and improving standard operating procedures for document processing.
- Maintain confidentiality and ensure compliance with HIPAA and other regulatory requirements.
Requirements
- 2+ years of experience working in a blend of technology and operations, accountable for executing several manual processes under time-bound SLAs.
- Prior experience using tools including Zendesk, Google Sheets, Jira and Confluence.
- Highly organized, thorough and can communicate clearly and concisely in a remote environment.
- Able to manage your work independently, while also able to work cross-functionally to accomplish greater goals as a team.
- You have a “get stuff done” attitude and have an acute attention to detail, able to follow complex instructions and execute tasks with a high degree of speed and accuracy.
- Must be located in or able to work from a state where Vida is registered (U.S. eligibility required).
