Victory Live

Product Operations

• Partner with product leads to coordinate roadmap planning, sprint cadence, and cross-team dependencies, keeping inputs organized and threads moving forward
• Draft planning documents, status updates, and meeting notes for senior stakeholders, translating discussion into clear written artifacts
• Maintain product operations hygiene in Jira — boards, workflows, reporting — and help apply prioritization frameworks like RICE or weighted scoring
• Build and maintain lightweight dashboards and spreadsheets that give product leaders visibility into delivery, velocity, and key product metrics
• Support Agile/Scrum ceremonies (sprint planning, retros, backlog grooming) and help product leads prepare and follow through on action items
• Use Claude and other AI tools to accelerate routine work — summarizing meetings, drafting docs, analyzing data, and building lightweight internal automations
• Identify gaps in process and proactively define your own role and workflows rather than waiting for direction

Product Operations Associate

Full-stack Engineer

• Lead delivery of more in-depth initiatives from planning through launch in partnership with product and technical leadership, where you own the technical execution.
• Take on the hard parts. When a project has a complex or critical piece, you're the one writing it.
• Shape architecture. Participate actively in design discussions, write design docs, and weigh tradeoffs out loud so the team can learn from your reasoning.
• Mentor mid-level and junior engineers. Pair, code-review thoughtfully, and help teammates level up their skills, including their AI tooling fluency.
• Drive process improvements. Spot recurring pain in the team's workflow and propose changes, not just complaints.
• Push the AI-native bar. Build internal tooling, prompt patterns, and agentic workflows that make the whole team faster, not just yourself.
• Be a reliable code reviewer on PRs across the team, including outside your immediate project area.
• Operate cleanly on-call. Know your services in production; lead incident response when needed and write the postmortem.

Senior Software Engineer

• Set engineering direction across teams.
• Guide decisions on systems, languages, frameworks, and patterns.
• Lead our largest, most complex initiatives such as multi-team initiatives and business critical strategic imperatives.
• Partner with Architects, the Head of Product Engineering, and the executive team on long-range platform strategy.
• Define and evolve best practices across teams.
• Drive adoption and improvement, not solely documentation.
• Be the org's AI engineering thought leader.
• Solve the technical problems no one else can crack.
• Develop engineers into stronger team members and contributors.

Principal Software Engineer

Operations

• Execute daily fulfillment processes and protocols
• Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers
• Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print, and physical) for concerts, festivals, sports, theater, and other live events in accordance with event and client-specific protocols
• Apply marketplace policies to orders, and handle claims protocols for all buyers reporting order issues
• Understand the unique (Ticket Evolution) service offerings
• Support the concierge/travel department to source and quote inventory to convert sales
• Prioritize and respond to e-mails and phone calls in a fast-paced environment
• Assist our Clients with a variety of requests, including researching and resolving common issues
• Escalate client requests to appropriate teams or individuals when necessary
• Build sustainable, trusting relationships with our Clients through open and interactive communication
• Follow up on client requests to reach a satisfactory resolution
• Leverage software to complete client requests
• Collaborate with peers across all departments to improve the overall Member experience
• Meet or exceed department standards for quality of service

Ticketing Operations Specialist

Pricing Analyst

• Analyze current markets, historical data, and live analytics to manage prices in accordance with the partner’s yield management plan
• Work closely with account managers to identify trends and new opportunities to relay to our partners
• Supplement business intelligence and application development staff to continually enhance current tools and technology product offerings
• Complete ad-hoc projects, analysis, and other duties as assigned