Ticketing Operations Specialist

Victory Live

Ticketing Operations Specialist managing daily ticket fulfillment process for live events. Collaborating with clients and partners to deliver exceptional service in a time-sensitive environment.

Posted 4/30/2026full-timeBuckhead • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Execute daily fulfillment processes and protocols
Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers
Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print, and physical) for concerts, festivals, sports, theater, and other live events in accordance with event and client-specific protocols
Apply marketplace policies to orders, and handle claims protocols for all buyers reporting order issues
Understand the unique (Ticket Evolution) service offerings
Support the concierge/travel department to source and quote inventory to convert sales
Prioritize and respond to e-mails and phone calls in a fast-paced environment
Assist our Clients with a variety of requests, including researching and resolving common issues
Escalate client requests to appropriate teams or individuals when necessary
Build sustainable, trusting relationships with our Clients through open and interactive communication
Follow up on client requests to reach a satisfactory resolution
Leverage software to complete client requests
Collaborate with peers across all departments to improve the overall Member experience
Meet or exceed department standards for quality of service

Requirements

What you’ll need

Outstanding attention to detail
Strong verbal and written communication skills, including the ability to support upset or frustrated clients with professionalism and empathy
Excellent organizational, administrative, and interpersonal skills
Comfortable working in a collaborative team environment
Able to prioritize multiple tasks with minimal guidance and proactively identify and resolve issues
Able to quickly learn and effectively utilize new software
Identifying gaps in our supply of inventory in advance of an event
Ability to conduct quick, thorough research to troubleshoot errors
Ability to leverage software and resources to manage tasks effectively
Professional demeanor; able to perform well in high-pressure situations
High school diploma and 2+ years of relevant experience, or an Associate’s degree from an accredited institution
Proficiency with Microsoft Office Suite and Google Workspace (Chrome, Gmail, Google Docs, Google Sheets)
Strong problem-solving, research, and analytical capabilities
Proficient computer and typing skills
Flexibility to work nights and weekends as needed to meet business demands.
Bachelor’s degree from an accredited institution and at least 1 year of related experience (preferred)
Experience working in primary or secondary ticketing platforms or box office operations (preferred)

Benefits

Comp & perks

Full-time, exempt position
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ticketing systemsMicrosoft Office SuiteGoogle Workspaceproblem-solvingresearchanalytical capabilitiescomputer skillstyping skills

Soft Skills

attention to detailverbal communicationwritten communicationorganizational skillsinterpersonal skillscollaborativeprioritizationprofessionalismempathyflexibility

Certifications

high school diplomaAssociate’s degreeBachelor’s degree