Victorian Managed Insurance Authority

Claims Specialist

• Manage a portfolio of liability claims from initiation through to resolution, ensuring defensible and client-focused outcomes.
• Interpret policy coverage and legislative frameworks to assess indemnity, liability, and claim exposure.
• Establish, monitor, and adjust claim reserves while assessing and negotiating settlements and recovery opportunities.
• Build and maintain strong relationships with clients, legal providers, mediators, and other stakeholders.
• Manage sensitive and complex client interactions, including mediations and settlement forums.
• Collaborate with internal teams across Claims, Legal, Strategy, Operations & Insights, Underwriting, and Risk Advisory functions.
• Ensure claims documentation and records comply with regulatory, audit, and governance requirements.
• Contribute to process improvements, uplift initiatives, and knowledge-sharing activities across the team.
• Identify trends and insights within claims portfolios to support product development and improved claims responses.
• Promote a positive, accountable, and learning-focused team culture aligned with VMIA values.

Claims Specialist – General Liability Claims