Victorian Managed Insurance Authority

People Operations

• Act as a first point of contact for people queries, triaging requests and ensuring timely resolution or escalation
• Coordinate employee lifecycle processes including onboarding, role changes, leave, flexible work, return-to-work and offboarding
• Prepare and manage people documentation, ensuring accuracy, compliance and timely delivery
• Maintain employee records, HRIS data, trackers and registers to ensure information is current and audit-ready
• Support onboarding and induction logistics to deliver a positive new starter experience
• Assist with reporting, data checks and reconciliations to support governance and decision-making
• Provide administrative support across payroll, remuneration, learning and development and compliance processes
• Coordinate meetings, training sessions, surveys and people initiatives, ensuring smooth delivery and follow-through
• Support vendors, purchase orders, invoicing and general administration across P&C, Talent Acquisition and Facilities
• Contribute to continuous improvement by identifying opportunities to enhance processes and employee experience.

People Operations Coordinator

Claims Specialist

• Manage a portfolio of liability claims from initiation through to resolution, ensuring defensible and client-focused outcomes.
• Interpret policy coverage and legislative frameworks to assess indemnity, liability, and claim exposure.
• Establish, monitor, and adjust claim reserves while assessing and negotiating settlements and recovery opportunities.
• Build and maintain strong relationships with clients, legal providers, mediators, and other stakeholders.
• Manage sensitive and complex client interactions, including mediations and settlement forums.
• Collaborate with internal teams across Claims, Legal, Strategy, Operations & Insights, Underwriting, and Risk Advisory functions.
• Ensure claims documentation and records comply with regulatory, audit, and governance requirements.
• Contribute to process improvements, uplift initiatives, and knowledge-sharing activities across the team.
• Identify trends and insights within claims portfolios to support product development and improved claims responses.
• Promote a positive, accountable, and learning-focused team culture aligned with VMIA values.

People Operations Coordinator

Claims Specialist – General Liability Claims