Claims Specialist – General Liability Claims

Victorian Managed Insurance Authority

Claims Specialist managing end-to-end liability claims for VMIA. Collaborating with stakeholders to ensure best-practice claims solutions and outcomes.

Posted 6/14/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSenior💰 A$149,000 per yearWebsite

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Hard Skills

claims managementliability claimspolicy coverage interpretationnegotiationsettlement assessmentrisk managementanalytical skillsdecision-makingprocess improvementgovernance compliance

Soft Skills

client-focused outcomesrelationship buildingcommunicationcollaborationteam culture promotionadaptabilityproblem-solvingaccountabilityconflict resolutiontime management

Tools & Technologies

Claims Management systems

Certifications & Qualifications

Associate/Fellow of the Australian and New Zealand Institute of Insurance and FinanceFit and Proper Person requirements under APRA guidelines

Industry Keywords

commercial insuranceemployment lawfinancial servicespublic sector environmentsregulatory complianceaudit requirementsindemnity assessmentclass actionsemployment practices liabilityclaims portfolio analysis

About the role

Key responsibilities & impact

Manage a portfolio of liability claims from initiation through to resolution, ensuring defensible and client-focused outcomes.
Interpret policy coverage and legislative frameworks to assess indemnity, liability, and claim exposure.
Establish, monitor, and adjust claim reserves while assessing and negotiating settlements and recovery opportunities.
Build and maintain strong relationships with clients, legal providers, mediators, and other stakeholders.
Manage sensitive and complex client interactions, including mediations and settlement forums.
Collaborate with internal teams across Claims, Legal, Strategy, Operations & Insights, Underwriting, and Risk Advisory functions.
Ensure claims documentation and records comply with regulatory, audit, and governance requirements.
Contribute to process improvements, uplift initiatives, and knowledge-sharing activities across the team.
Identify trends and insights within claims portfolios to support product development and improved claims responses.
Promote a positive, accountable, and learning-focused team culture aligned with VMIA values.

Requirements

What you’ll need

Minimum 3 years’ experience in end-to-end claims management or a related field.
Experience managing liability claims, including combined liability, employment practices liability, class actions, and direct claimant matters.
Background in commercial insurance, legal practice, employment law, or financial services.
Strong analytical, negotiation, and decision-making skills.
Experience using Claims Management systems and working within governance frameworks.
Ability to manage competing priorities and work effectively in high-pressure environments.
Understanding of public sector environments and risk management principles is desirable.
Associate/Fellow of the Australian and New Zealand Institute of Insurance and Finance (desirable).
Relevant qualifications in Business, Commerce, Finance, Law, or related disciplines are advantageous but not essential.
Must meet Fit and Proper Person requirements under APRA guidelines.

Benefits

Comp & perks

Hybrid work environment – Enjoy a mix of office and flexible work arrangements, fostering connection and strengthening networks.
Generous parental leave (16 weeks paid parental leave after six months of service for primary carers and 4 weeks for secondary carers).
Annual investment ($2,500) in your growth, with in-house training, and LinkedIn Learning access in addition.
Wellness sessions, Employee Assistance Program (EAP), and ergonomic support.
Volunteer leave and life-stage support.