VGS

Customer Implementation Manager

VGS

full-time

Posted on:

Location Type: Hybrid

Location: California • Colorado • United States

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Salary

💰 $60,000 - $100,000 per year

About the role

  • Drive onboarding and implementation of the VGS product suite for new or expanding customers and improve time-to-value for our customers.
  • Manage multi-threaded enterprise projects that require coordination between a variety of internal and external stakeholders.
  • Coordinate with experts in the Payments, Fintech, and Banking industries to develop implementation project plans that touch vital components of our customer’s payments infrastructure.
  • Diligently maintain and update project plans and documentation to ensure that any stakeholder—even those not involved the day-to-day project work—can quickly understand a project's status and trajectory.
  • Gather business requirements, interpret technical documentation, and provide advice on integration best practices to help our customers streamline their implementations.
  • Distill complex technical updates into easily digestible summaries for both internal and external stakeholders, ensuring clarity and removing blockers.
  • Identify risks and proactively manage client implementation issues. Resolve and/or escalate issues in a timely manner.
  • Collaborate with account management colleagues and cross-functional departments (support, engineering, product, etc) to ensure successful implementation and support continuous process and product improvement.
  • Be a dedicated resource to help navigate our customers through technical challenges including proxy connectivity, integrations, and platform features.

Requirements

  • 5+ years of technical project management or technology consultation in customer-facing environments.
  • Ability to act as an 'information conduit' between highly technical teams (Engineering, Product) and non-technical business stakeholders to communicate effectively and work cooperatively with cross-functional teams.
  • Self-motivated problem solver who is able to thrive in a dynamic and customer-focused environment and applies logic and reasoning rather than blindly following a runbook.
  • Detail-oriented and able to autonomously support tasks across multiple projects.
  • Analytical, technically proficient, and able to learn new tools and software quickly.
  • Able to work in a Waterfall or Agile environment with a strong sense of prioritization.
  • Experience using a Project Management tool such as JIRA, MS Project, SmartSheet, Monday.com, etc.
Benefits
  • Flexible work hours and flexible PTO
  • Competitive health benefits
  • VGS stock options
  • 401k plan, with employer matching 4% and immediate vesting (available only for US employees)
  • Life & disability insurance
  • Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
  • Global parental leave program
  • Employee Assistance Program
  • Home Internet reimbursement
  • New hire home office set-up allowance
  • Professional learning reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical project managementtechnology consultationbusiness requirements gatheringintegration best practicesrisk managementproject planningdocumentation maintenanceproblem solvinganalytical skillsprioritization
Soft Skills
communicationcollaborationself-motivateddetail-orientedadaptabilityinformation conduitcustomer-focusedteamworkstakeholder managementclarity in communication