Provide Tier 1 technical support for end users (remote and on-site).
Troubleshoot and resolve basic hardware, software, and network issues.
Assist with workstation setup, configuration, and maintenance.
Support user account creation, access permissions, and basic system administration.
Document troubleshooting steps, solutions, and support activity.
Possible assist with basic system updates, patches, and security monitoring.
Create and maintain Standard Operating Procedures (SOPs).

Requirements

Knowledge of Apple Business Manager.
Experience with Microsoft 365.
Familiarity with Microsoft Surface hardware.
Familiarity with Apple hardware.
Basic understanding of Windows and macOS operating systems.
Strong troubleshooting and problem-solving skills.
Excellent attention to detail and ability to manage multiple tasks.
Effective communication skills and customer service mindset.
Highly dependable and trustworthy.
Ability to work independently with minimal supervision.
Must be comfortable working as a 1099 contractor.
Able to work approximately 5 hours per month and/or on-call as needed.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootinghardware issuessoftware issuesnetwork issuessystem administrationsystem updatessecurity monitoringworkstation setupconfiguration

Soft Skills

problem-solvingattention to detailcommunication skillscustomer servicedependabilitytrustworthinessindependencetime management