Senior Manager – Digital Sales Operations
Vodafone
CloudGoIoTSQLTableau
Client Operations Manager
VFX Financial
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the day-to-day running of the Client Services function and provide hands-on leadership
- Report into the Chief Commercial Officer and work closely with the Operations Manager, Compliance, and Front Office teams
- Develop and implement best-practice workflows for day-to-day client-facing operations including operational aspects of compliance processes
- Oversee the operational delivery of the client service function
- Identify and address process inefficiencies to ensure scalability
- Collaborate with teams across the business to ensure seamless client onboarding and ongoing account management
- Implement, monitor and report on KPI’s and SLA’s, using data to drive continuous improvement
- Manage multiple workflows simultaneously across Client Services and Compliance
- Rapidly gain deep knowledge of VFX’s client base, operational processes, and systems
- Drive process improvements within existing system and resource constraints
- Maintain service excellence during spikes in client activity or urgent deadlines
- Occasional travel to Dubai
Requirements
- Previous experience in client onboarding or client services in a fast-paced, high-growth environment
- Strong knowledge of digital onboarding platforms and operational processes in a client-facing setting
- Exceptional organisational skills with the ability to manage multiple priorities
- Excellent communication skills, both written and verbal, with the ability to influence at all levels
- Process-oriented mindset with proven ability to streamline workflows and improve efficiency
- Strong analytical skills with experience using data to inform decisions
- Meticulous attention to detail and a commitment to accuracy
- Self-starter with curiosity, initiative, and the ability to work independently
- Flexible and willing to work additional hours when required to meet deadlines
- Occasional travel to Dubai required
