Vetsource

Call Center Representative

• Answer calls from clients to address their needs, complaints, or other issues with products or services; keep records of all customer conversations
• Respond efficiently and accurately to callers; explain possible solutions and ensure that clients feel supported and valued
• Engage in active listening with callers; confirm or clarify information, identify customer needs, research issues and provide solutions and/or alternatives
• Exhibit understanding and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Provide problem resolution on billing or shipment issues; update online customer records including pets, payment methods, address and other critical shipping information
• Help shoppers place web orders, re-orders, and autoships
• Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems

Call Center Advisor 1 – Tier 1

Account Manager

• Advance initiatives within our current customer base of Veterinary hospitals.
• Increased revenue generation for the practices and Vetsource.
• Deep discovery, education, influence, and upselling.
• Strategizing with the practices to help them overcome obstacles.
• Execute against a deadline and achieve quotas.
• Foster long-term, trust-based relationships within your customer base through consistent and recurring contact.
• Identify client needs and position the Vetsource solution to help practices achieve our mutual goals.

Practice Success Specialist – Account Manager

Backend Engineer

• Take ownership of the entire application lifecycle, from initial analysis and design to coding, testing, and documentation.
• Partner with teammates and management to build and maintain robust features for internal and external customers.
• Navigate complex challenges and manage multiple moving pieces to deliver high-quality solutions.
• Have exciting opportunities to make a tangible difference in a collaborative environment.

Call Center Advisor 1 – Tier 1

Practice Success Specialist – Account Manager

Software Engineer – Back-End, Oracle