Implementation Specialist

Vetsource

Implementation Specialist integrating Vetsource platform into veterinary practices. Collaborating with veterinary leadership to enhance product usage and provide exceptional customer experience.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $27 - $30 per hourWebsite

About the role

Key responsibilities & impact

Meet with veterinary practice leadership to review what is working and what could be improved to maximize Vetsource product benefits to the practice and their clients.
Train the veterinary practice customer on the Vetsource product(s) or service(s) of utmost value to them, while having the ability to adapt or alter training sessions based on real-time customer feedback, questions, or newly stated pain points.
Collaborate closely with the Sales team to offer an exceptional and seamless customer experience, creating continuity for practices while focusing on the Vetsource product(s) or service(s) that matter most to our veterinary practice customer.
Provide recommendations, resources, and assets to the hospital team, based on a practice’s highest indicated needs and interests.
Maintain an innovative and adaptive approach to implementing the Vetsource platform within practices.

Requirements

What you’ll need

2+ years of experience in the veterinary industry
2+ years of experience in customer-facing roles
Bachelor’s Degree or other equivalent certification in Animal Science, preferred
Experience utilizing these systems and software preferred, including but not limited to, Google Suite, Salesforce, Infinicept, Adyen, Calendly, Zoom, Monday.com, DocuSign, VBoss, Veed, Thinkific.

Benefits

Comp & perks

Competitive pay and benefits including medical, vision*, dental, and life insurance
Employee Assistance Program
Pet insurance* and Virtual vet care
PTO, Holidays, Floating Holidays, and Volunteer Day
Retirement Savings Plan (401k/ RRSP) with employer matching program
Paid parental leave
Flexible scheduling and remote work where possible
The opportunity to join one of our Associate Resource Groups, and fun company events!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer trainingcustomer experienceproduct implementationadaptabilityrecommendation development

Soft Skills

collaborationcommunicationproblem-solvinginnovationcustomer feedback adaptation

Certifications

Bachelor’s Degree in Animal Scienceequivalent certification in Animal Science