Electrical Design Technician III
Medtronic
Customer Retention Associate
Vetcove
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need.
- Strategically identify clinics who may be slipping away as an active customer
- Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference
- Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully
- Field concerns and objections in a level-headed and compassionate manner
- Create engaging content that educates and supports all veterinary professionals
- Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base
- Solicit feedback from our customers in order to understand how we can better evolve our platform
- Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools
- Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies
Requirements
- Bachelors Degree
- 1-3 years of relevant, customer facing work experience
- Excellent written and verbal communication skills
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to help our customers succeed
- A positive attitude and one-for-all team mentality
- Ability to give highly engaging presentations and demos
- Experience on tech platforms a plus
- Veterinary Industry experience strongly preferred
- Unable to sponsor work visas
