Veta Virtual

Customer Service Representative

Veta Virtual

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Manage calls professionally for a diverse range of businesses and professionals.
  • Accurately take and promptly deliver messages with a touch of flair.
  • Book appointments using user-friendly software like Calendly, making scheduling a breeze.
  • Transfer calls efficiently, following established protocols and adding your friendly touch.
  • Address callers' needs with empathy and professionalism, ensuring they feel valued and heard.
  • Build strong relationships with clients by understanding their unique requirements.
  • Collaborate with our team to continuously improve service quality and inject fun into our processes.

Requirements

  • Exceptional communication skills with a strong command of English (both written and spoken).
  • 2-3 years of proven experience in a similar role.
  • An outgoing, energetic, and passionate personality and attitude.
  • A sense of responsibility and commitment to excellence.
  • Familiarity with AI Tools and a quick learning ability.
  • A quiet work environment and reliable equipment.
  • A stable internet connection and a minimum typing speed of 50 WPM.
  • Availability for a 9-hour shift between 09:00 AM - 09:00 PM EST, Monday to Friday.
Benefits
  • A fully paid training period to help you get started.
  • The flexibility of working from home.
  • Competitive pay, based on your experience.
  • Monthly performance and attendance bonuses (very competitive bonuses).
  • 20 paid days off per year after training period.
  • A friendly, supportive team environment where everyone is valued.
  • Opportunities for professional growth — almost everyone on our team started as a CSR!
  • Performance recognition with regular reviews and feedback to acknowledge achievements and support career growth.
  • Culture building initiatives that include company-wide and team events to foster strong connections among team members.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
typing speed 50 WPM
Soft skills
communication skillsempathyrelationship buildingresponsibilitycommitment to excellenceoutgoing personalityenergetic attitudepassion