VeSync (US)

User Researcher

• Plan, execute, and synthesize foundational, generative, and evaluative research across multiple product lines.
• Use mixed methods (qualitative and quantitative) to uncover user needs, motivations, and friction points.
• Design studies that address key product risks — value, usability, feasibility, and viability
• Translate findings into clear, actionable insights that guide strategic decisions and measurable outcomes.
• Balance deep research with lean, iterative testing to support product agility and continuous learning.
• Maintain and enhance the participant panel, consent workflows, and research documentation systems.
• Develop reusable research frameworks, templates, and toolkits to make research more efficient and consistent.
• Evolve a research repository that promotes knowledge sharing and long-term organizational learning.
• Establish standards for insight tagging, storage, and discoverability to reduce duplication and scale research impact.
• Partner with Product, Design, Engineering, and Marketing to define user-centered goals and success metrics.
• Integrate research insights into product strategy and roadmap prioritization.
• Present insights clearly to executive and cross-functional audiences, influencing both product and business direction.
• Champion user empathy and customer-centric culture across the organization.

Senior UX Researcher

Account Manager

• Support development and execution of annual business plans for Walmart.
• Manage item setup, maintenance, and lifecycle activities within partner systems (e.g., Retail Link, Supplier One, Scintilla (Walmart Luminate), Walmart Open Call, etc.).
• Monitor weekly POS, retail inventory, and replenishment with internal supply chain teams.
• Track business performance across both in-store and online channels (Walmart.com).
• Maintain accurate forecasting through close collaboration with Demand Planning.
• Support customer meetings, line reviews, and seasonal presentations.
• Build working relationships with Buying, Planning, and Merchant teams at Walmart retailers.
• Handle customer communication related to items, pricing, promotions, inventory, and operations.
• Execute promotional calendars including price reductions, events, weekly ad opportunities, DOTCOM promotions, and holiday programs.
• Partner with Marketing and eCommerce teams to optimize digital content, ratings/reviews, and search performance on Walmart.com.
• Track promotional ROI and make recommendations to drive profitable growth.
• Coordinate logistics, inventory flow, and compliance requirements by working with Operations, Supply Chain, and Customer Service.
• Ensure accurate routing, packaging, and shipping guidelines based on retailer-specific requirements.
• Partner with internal teams to resolve order issues, chargebacks, OTIF requirements, and operational KPIs.
• Perform POS analysis and develop insights that support business recommendations for pricing, distribution, assortment, and promotion.
• Monitor competitive landscape and provide updates to internal stakeholders around category trends and competitor activity.
• Utilize syndicated data tools (Circana, Numerator, Profitero, etc.) to influence merchandising decisions.

Senior UX Researcher

Account Manager – Walmart