Vervent

IT Support

• Define and document customer business functions and processes
• Build and present trend data of multichannel monitoring formats and quality standards to compile and track performance at team level
• Prepares and analyzes weekly and monthly internal and external quality reports to identify customer needs and expectations
• Perform ongoing evaluation of reporting effectiveness and develop new reports anticipating the client and internal stakeholder needs and driving to self-service capabilities
• Build strong working relationships with stakeholders and team members through effective communication throughout client life-cycle
• Maintain departmental standards through exceptional listening and analytical skills
• Consult with management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of system access
• Develop tools, techniques, and standardization to ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency

Internal Audit Specialist

Strategy

• Lead and voice the MCS perspective to help Global Services Organization, IT, and System of Record partners to onboard new clients.
• Monitor and ensure fulfillment of the Client set-up defined by the Statement of Work agreements.
• Define MCS standard product offerings to more easily replicate onboardings.
• Collaborate with internal stakeholders to determine focus areas of improvement that will ease continuing client onboardings.
• Identify gaps and stresses in internal processes that could benefit from improvement efforts.
• Analyze gap between client program objectives/needs and MCS’ ability to deliver adequate services.
• Identify solutions to process gaps and act on improvement.
• Design and manage improvement initiatives in collaboration with the GSO, business, and IT teams.
• Lead the implementation of a strategy to utilize outsourced vendor partners to both enhance client program performance and alleviate stresses to internal resource allocation.
• Cultivate and maintain relationships with internal service providers and vendor partners.
• Facilitate relationships between internal stakeholders, clients and vendor partners.
• Define and review performance metrics (KPI’s, SLA’s and OLA’s,) service levels, and client reporting that address such metrics.
• Work towards MCS operational excellence and increase overall potential of MCS to reach Vervent business goals.

Senior Manager, MCS Strategic Initiatives

Project Manager

• Develop and flawlessly execute projects, coordinating clients, internal resources, and third parties/vendors for delivery of project objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
• Develop executive status reports and project health reports to keep senior leaders and project teams apprised of project progress, risks/issues and accomplishments.
• Drive development of project scope and objectives, identify and understand needs of clients and stakeholders, and assess the technical feasibility.
• Develop detailed project plans, communicate plans to clients, internal teams, and vendors, track progress against project plans, identify opportunities for efficiencies and anticipate delays or issues before they impact cost or deliverables.
• Create and maintain comprehensive project documentation.

• Develop and flawlessly execute projects, coordinating clients, internal resources, and third parties/vendors for delivery of project objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
• Develop executive status reports and project health reports to keep senior leaders and project teams apprised of project progress, risks / issues and accomplishments.
• Drive development of project scope and objectives, identify and understand needs of clients and stakeholders, and assess the technical feasibility.
• Develop detailed project plans, communicate plans to clients, internal teams, and vendors, track progress against project plans, identify opportunities for efficiencies and anticipate delays or issues before they impact cost or deliverables.
• Identify project resource needs, ensure their availability, and secure their assignment to projects while minimizing waste and inefficiency.
• Perform ongoing evaluation of project performance, minimize project risk, and manage changes to scope, schedule and cost, using appropriate verification techniques.
• Escalate issues to management as needed.
• Create and maintain comprehensive project documentation.
• Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the project development and execution phases.
• Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
• Assess and develop internal staff project management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable services to our clients.

Business Analyst

• Defines and documents customer business functions and processes.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, technical analysts, information technology developers, and executive management team in the analysis, design, configuration, testing and maintenance of service management systems to ensure optimal operational performance.
• Plans, organizes and conducts business process re-engineering/improvement projects and/or management reviews thorough gap analysis and develop multiple solutions for identified gaps.
• Design new programs and processes by analyzing data, constructing workflow charge and diagrams, studying system capabilities and writing business requirements.
• Improve systems and processes by studying current practices and designing modifications.
• Prepare technical reports by collecting, analyzing and summarizing information and trends.
• Develop and implement QA process and protocol for all process improvement initiatives and new client on-boarding.
• Define scope by identifying optimum solution with contingency plans.
• Transfer necessary business view to IT developers to ensure implemented solution meets the needs of the business.
• Maintain project prioritization schedule for Operations to insure balance of process improvement deliverables with new client on-boarding.
• Fully Document Compliance oversight and build automation throughout Compliance cycle.

Financial Planning and Analysis

• Develop and maintain full reporting, predictive and analytical suites related to portfolio financial performance
• Monitor, prepare and develop various reports related to portfolio financial performance
• Assist in the management of full account life cycle reporting including Marketing, Acquisition, Underwriting, Account Management, Collections, and Recovery activities
• Present findings to various levels of management, vendors and stakeholders
• Work with other business units to understand reporting, analyses and modeling needs
• Identify areas in need of process improvement and recommend intuitive and innovative solutions
• Analyze and enhance existing Predictive Models through variance analyses and model governance
• Build new Predictive Models and configure champion/challenger scenarios
• Conduct analyses that evaluate and enhance portfolio financial performance
• Assist the Financial Risk Manager in the guidance and training of team members

Senior Financial Risk Analyst

Sales

• Find new business and close business deals as an executive role with dual responsibilities.
• Generate and follow up on leads and work with potential clients to create and sell customized financial service solutions.
• Identify sales opportunities and client decision makers that translate into revenue.
• Develop the necessary rapport to efficiently close business and deliver solutions that meet and exceed the client needs.
• Work with Sales, Marketing, Management Team, C-Level and other departments throughout sales cycle to enhance client accounts and build cross-team relationships.
• Attend industry conferences to network and generate new sales.
• Travel and meet with prospects, existing clients and referral sources.
• Manage the product and sales territory assigned by the Sales Manager.
• Meet or exceed goals pertaining to sales, quality and service.

Vice President, Sales, CMS

• Assist in the development and maintenance of full reporting, predictive and analytical suites related to portfolio financial performance.
• Facilitate full account life cycle reporting which includes Marketing, Acquisition, Underwriting, Account Management, Collections, and Recovery activities.
• Monitor, prepare and develop various reports related to portfolio financial performance.
• Analyze and enhance existing Predictive Models through variance analyses and model governance.
• Build new Predictive Models with direction and assistance of team members and management.
• Conduct analyses that evaluate and enhance portfolio financial performance.
• Collaborate with team members in the review of financial performance trends, ad-hoc analysis, and predictive modeling.
• Prepare data visualizations and presentations (Excel/Power BI).