Vervent

Operations

• Lead and motivate assigned direct reports to innovate and process improve assigned processes while maintaining high service level and timely responses of existing work by a motivated workforce.
• Research and resolve escalated complaints associated with assigned processes.
• Complete investigation of the issue and respond timely and thoroughly.
• Timely response is generally within 24- 48 hours.
• Serve as a subject matter expert for assigned processes.
• Manage internal and external Audit reviews and findings.
• Develop and maintain policies and procedures for assigned area of responsibility and drive compliance and accountability within the team.
• Analyze and respond to trends in volume fluctuation, product mix, regulatory changes and client requirements.
• Perform QA monitoring as a mechanism to identify risk and to ensure that procedures are followed and risk controls maintained.
• Collaborate and be the voice of the customer with other departments to ensure that customer complaint feedback is broadly known and corrective steps are actioned for improved customer experience.
• Provide back-up support for procedures processed.
• Provide on-the-job or up-training as needed.
• Ensure team strictly adheres to department standards for maintenance of customer accounts and consistently maintain current customer information on all accounts.
• Benchmark team performance and maintain dashboard of team performance monthly.
• Ensure that underperforming employees meet departmental expectations through the creation and implementation of written action plans.

Operations Supervisor

• Lead and motivate assigned direct reports to innovate and process improve assigned processes while maintaining high service level and timely responses of existing work by a motivated workforce.
• Research and resolve escalated complaints associated with assigned processes.
• Complete investigation of the issue and respond timely and thoroughly.
• Serve as a subject matter expert for assigned processes.
• Manage internal and external Audit reviews and findings.
• Develop and maintain policies and procedures for assigned area of responsibility and drive compliance and accountability within the team.
• Analyze and respond to trends in volume fluctuation, product mix, regulatory changes and client requirements.
• Perform QA monitoring as a mechanism to identify risk and to ensure that procedures are followed and risk controls maintained.
• Collaborate and be the voice of the customer with other departments to ensure that customer complaint feedback is broadly known and corrective steps are actioned for improved customer experience.
• Provide back-up support for procedures processed.
• Provide on-the-job or up-training as needed.
• Ensure team strictly adheres to department standards for maintenance of customer accounts and consistently maintain current customer information on all accounts.
• Benchmark team performance and maintain dashboard of team performance monthly.
• Ensure that underperforming employees meet departmental expectations through the creation and implementation of written action plans.
• Other duties as assigned #LI-VW1 , # LI-Remote

Business Development Rep

• Identify sales opportunities and client decision makers that translate into revenue.
• Develop the necessary rapport to efficiently close business and deliver solutions that meet and exceed the client needs.
• Work with Sales, Marketing, Management Team, C-Level and other departments throughout sales cycle to enhance client accounts, build a strong foundation and help develop the cross-team relationships to ensure ongoing business and satisfaction.
• Attend industry conference to network and generate new sales.
• Travel and meet with prospects, existing clients and referral sources.
• Manage the product and Sales territory assigned by the Sale Manger.
• Meet or exceed goals pertaining to sales, quality and service.

Vice President, Business Development

Program Manager

• Create and maintain roadmaps to translate Vervent vision into PMO programmatic strategy
• Develop and maintain program standards to be executed on the project and ticket level
• Direct the organization and scheduling of projects and tickets
• Oversee project teams as an escalation resource to ensure project goals are being met
• Ensure direct reports adhere to standard operating procedures
• Manage resource allocation and project-level change management
• Oversee risk mitigation and interdependency resolution between projects and tickets within the program
• Analyze program-level performance and suggest and implement improvements in time efficiency and cost savings
• Serve as project management software administrator and optimize ePMO’s use of that software

Vervent

Operations Supervisor

Operations Supervisor

Vice President, Business Development

Program Manager – PMO

Program Manager – PMO

Program Manager – PMO

Program Manager – PMO