Operations Supervisor

Vervent

Operations Supervisor managing processes and teams at Vervent, a leading Lending as a Service provider. Driving operational efficiency and compliance to meet service standards.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $43,500 - $73,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and motivate assigned direct reports to innovate and process improve assigned processes while maintaining high service level and timely responses of existing work by a motivated workforce.
Research and resolve escalated complaints associated with assigned processes.
Complete investigation of the issue and respond timely and thoroughly.
Serve as a subject matter expert for assigned processes.
Manage internal and external Audit reviews and findings.
Develop and maintain policies and procedures for assigned area of responsibility and drive compliance and accountability within the team.
Analyze and respond to trends in volume fluctuation, product mix, regulatory changes and client requirements.
Perform QA monitoring as a mechanism to identify risk and to ensure that procedures are followed and risk controls maintained.
Collaborate and be the voice of the customer with other departments to ensure that customer complaint feedback is broadly known and corrective steps are actioned for improved customer experience.
Provide back-up support for procedures processed.
Provide on-the-job or up-training as needed.
Ensure team strictly adheres to department standards for maintenance of customer accounts and consistently maintain current customer information on all accounts.
Benchmark team performance and maintain dashboard of team performance monthly.
Ensure that underperforming employees meet departmental expectations through the creation and implementation of written action plans.
Other duties as assigned #LI-VW1 , # LI-Remote

Requirements

What you’ll need

Bachelor’s in business management, or related field is preferred.
High School diploma required.
3-5 years of experience in credit card and/or banking, least 3 years in a supervisory capacity preferred with demonstrated ability to drive accountability and promote team morale.
Ability to balance multiple deadlines and projects, while providing support and development to direct reports.
Ability to communicate effectively with various audiences including customers, team members, and internal and external auditors, through written and verbal means.
Solid organizational skills, ability to work across teams, ability to focus on broader goals and customer level details simultaneously, and ability to multi-task effectively.
Strong working knowledge of computer software including Microsoft Office and Loan Servicing Software required.

Benefits

Comp & perks

Medical, FSA & HSA, Dental, Vision + More!
401k - 100% vested once you start contributing. Generous company match!
Regular employee health, wellness & engagement activities!
Pet Insurance, because fur babies are important to us too!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementquality assurance monitoringdata analysispolicy developmentcompliance managementcustomer account maintenanceperformance benchmarkingissue investigationescalation resolutionteam performance management

Soft Skills

leadershipmotivationcommunicationorganizational skillsmulti-taskingcollaborationcustomer focusaccountabilityproblem-solvingteam morale promotion

Certifications

Bachelor’s in business managementHigh School diploma