Customer Account Manager
Versapay
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$90,000 - CA$100,000 per year
About the role
- Own and grow a portfolio of existing customers, identifying opportunities to expand adoption of Versapay’s payments, AR automation, collaboration, and cash application solutions.
- Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
- Engage finance, accounting, and IT executives to understand their priorities, challenges, and transformation goals—positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow.
- Lead the commercial motion within your accounts, including opportunity identification, qualification, value articulation, proposal development, and commercial negotiation.
- Serve as the primary point of contact for all sales-related activities, ensuring customers have a seamless experience throughout the expansion cycle.
- Track and forecast pipeline activities, providing reliable updates to management and ensuring full visibility across customer stakeholders.
- Collaborate cross-functionally with Product, Marketing, Solutions Consulting, and Implementation to bring the right expertise to each opportunity.
- Act as a trusted advisor, teaching best practices, uncovering inefficiencies, and recommending tailored solutions that reduce manual work, strengthen controls, and increase the speed and volume of payments.
Requirements
- 3-5 years of B2B SaaS sales experience - bonus points for previous experience in a tech startup selling into finance and exposure to accounting.
- Experience managing and growing existing accounts, with a strong focus on relationship building and client retention.
- Excellent communication, negotiation, and presentation skills, with the ability to articulate value propositions effectively.
- Able to close mid-market deals without executive sponsorship.
- A competitive attitude with an aptitude for developing your own business opportunities and seeing them through to final sale.
- Strong track record of success crushing sales quotas and comfortable closing deals with an average selling price of $50K+.
- Great energy that people gravitate toward and are able to sell the vision of digital transformation in the invoice-to-cash process to create a customer-centric experience for our clients’ end-customers. This is both an emotional sale for an innovative solution with your Technical Users and Buyers and a rational one that delivers great ROI for your Economic Buyers.
- A Challenger - able to lead with commercial insight, teaching your customers, tailoring your conversations, and taking control of the sales process.
- A natural learner - Curious, confident and enthusiastic. You love to ask questions and deeply understand your customer’s problems.
- Well organized and can handle managing a lot of moving pieces at once, coordinating internal teams to bring the best that Versapay can offer to your clients.
- Process-oriented and are an expert at maintaining excellent pipeline hygiene and accurate forecasting.
- A bias toward action, love to dive in, and get stuff done, overdelivering on expectations and creating plans to close gaps in the forecast as they arise.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite and experience using Sales Engagement Platforms (Salesloft, Outreach, HVS, etc.).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B SaaS salesaccount managementsales negotiationpipeline forecastingsales quota achievementvalue proposition articulationdigital transformationinvoice-to-cash processcommercial insightrelationship building
Soft skills
communication skillspresentation skillscompetitive attitudecuriosityenthusiasmorganizational skillsprocess-orientedaction biasclient retentiontrusted advisor