Versana

Full-stack Engineer

• In collaboration with Architects, oversee the technical direction
• Drive successful delivery of solutions, ensuring quality, performance, and scalability.
• Collaborate with Product and UX teams to translate client needs into high-impact, high-visibility solutions.
• Build test automation across the full stack of our software and enforce engineering best practices.
• Optimize application performance and reliability in a cloud environment.
• Serve as the technical authority and primary point of contact for the squad.
• Guide architectural discussions, code reviews, and implementation decisions.
• Ensure adherence to coding standards, architectural principles, and security best practices.
• Identify and introduce new tools and frameworks to improve team efficiency and product quality.
• Establish and evolve the technical foundation and culture for the Application Development squad.
• Partner with Product Managers and Technical Project Managers to define scope, timelines, and priorities.
• Communicate project status, risks, and dependencies to stakeholders clearly and proactively.
• Collaborate with other leads to ensure alignment across squads and technical domains.
• Provide day-to-day technical mentorship, unblock challenges, and foster a culture of continuous learning.
• Help onboard and support new engineers, ensuring consistent growth and high engagement.
• Collaborate with People Managers to identify development opportunities and provide performance feedback.
• Discover ways to increase team productivity and efficiency through improved processes and tooling.

Technical Lead – Application Development

Customer Success Manager

• Actively drive client participation and engagement to support a new Versana product launch.
• Lead and mentor other client success associates.
• Collaborate with product, engineering, marketing, sales and customer success teams to deliver a product go-to-market (GTM) plans.
• Passionate about developing and implementing the ideal customer journey for a new product.
• Provide direct client training to drive adoption of Versana’s self-service technology solution.
• Partner with the Director of Product Operations and Head of Product with Go-to-Market (GTM) execution for Versana new product launch, including Agent Bank and Lender onboarding, product demonstrations, documentation gathering, account activation.
• Provide ongoing support to new clients with training and manual processing of the new product’s launch.
• Address queries from Agents and Lenders around the new product’s process and workflow, from loan and amendment documentation, system queries to process of the new product’s capture.
• Assist with developing and adhering to performance metrics and provide continued recommendations for process improvement to reduce turnaround times for existing processes.
• Adhere to internal and external onboarding and new product related SLAs, where applicable.
• Ensure that all operations comply with industry regulations, data security standards, and risk management protocols.

Client Success Operations Lead

Engineering Manager

• Lead, mentor, and develop engineering managers, tech leads, and individual contributors across multiple teams.
• Build a culture of ownership, accountability, collaboration, and continuous improvement.
• Drive career growth frameworks, performance management, and succession planning.
• Foster an inclusive, high-trust environment that supports well-being and sustained productivity.
• Provide strategic technical direction in partnership with architecture and product leadership.
• Guide teams in designing scalable, secure, and high-quality systems aligned with long-term business goals.
• Champion engineering best practices, including code quality, observability, automation, and DevOps maturity.
• Lead efforts to modernize technology, simplify architecture, and reduce technical debt.
• Establish and monitor KPIs for engineering performance, quality, and reliability.
• Lead continuous improvement initiatives across the engineering organization.
• Optimize team structures, resource allocations, and processes for scale.
• Oversee vendor or contract engineering relationships when relevant.
• Act as a senior partner to Product, Design, Data, Security, and Infrastructure teams.

Product Designer

• Work closely with the Product team to gather and understand requirements.
• Design wireframes and create interactive prototypes.
• Execute usability tests, analyze the results, and provide actionable insights.
• Develop user personas based on research data to guide design decisions.
• Map user journeys and identify pain points or opportunities for improvement.
• Communicate research findings and design solutions to stakeholders.
• Collaborate closely with developers to ensure the design vision is implemented.
• Additional duties and responsibilities as may be reasonably assigned from time to time as operational needs evolve.
• Periodically work outside standard business hours, such as during infrastructure upgrades and/or releases.

UX Designer

• Actively drive client participation and engagement to support a new Versana product launch. **• Collaborate with product, engineering, marketing, sales and customer success teams to deliver a product go-to-market (GTM) plans.**• Passionate about developing and implementing the ideal customer journey for a new product.**• Provide direct client training to drive adoption of Versana’s self-service technology solution.**• Coordinate efforts with the Head of Product, Client Success with Go-to-Market (GTM) execution for Versana new product launch, including Agent Bank and Lender onboarding, product demonstrations, documentation gathering, account activation. **• Provide ongoing support to new clients with training and manual processing of the new product’s launch. **• Address queries from Agents and Lenders around the new product’s process and workflow, from loan and amendment documentation, system queries to process of the new product’s capture**• Assist with developing and adhering to performance metrics and provide continued recommendations for process improvement to reduce turnaround times for existing processes. **• Adhere to internal and external onboarding and new product related SLAs, where applicable.**• Ensure that all operations comply with industry regulations, data security standards, and risk management protocols.

Client Success Operations Associate

• Develop and own front and back-end applications for our platform.
• Work with Product and UX to address client needs with high-impact and high-visibility solutions.
• Write clean, maintainable and well-documented code.
• Build test automation across the full stack of our software.
• Optimize the applications for performance and scalability.
• Develop and maintain our design system.
• Help setup the technical foundation and culture for the Application Development squad.
• Help onboard and mentor new team members.
• Periodically work outside standard business hours, such as during infrastructure upgrades and/or releases.
• Additional duties and responsibilities as may be reasonably assigned from time to time as operational needs evolve.

Technical Lead – Application Development

Client Success Operations Lead

Engineering Manager

UX Designer

Client Success Operations Associate

Full Stack Software Engineer