Vice President, Government Affairs
First American
Vice President, Field Services
Verra Mobility
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead and evolve the Field Services organization, including internal teams and third-party vendors, to deliver consistent, high-quality service across the U.S. and Canada.
- Oversee Command Center operations to ensure real-time monitoring, incident response, problem management, and service continuity.
- Direct Fleet Management strategy, optimizing asset utilization, maintenance, and lifecycle planning.
- Manage multiple operational P&Ls, including forecasting, budgeting, and performance tracking.
- Champion a customer-focused culture and lead change management initiatives that align with enterprise goals.
- Develop and execute strategic plans across people, processes, and technology to support growth and scalability.
- Collaborate with cross-functional teams to identify and resolve operational challenges, improve service delivery, and enhance field technician support.
- Apply continuous improvement methodologies such as Lean and Six Sigma to streamline processes and reduce defects.
- Monitor key performance indicators and use data analytics to drive decision-making and operational enhancements.
- Represent Field Services in executive forums, contributing to enterprise-wide strategy and planning.
Requirements
- BS/BA degree required
- 7+ years of experience leading Field Services operations
- 7+ years of experience leading Remote Technical Support (Command Center) operations
- 2+ years of experience leading Fleet Management operations
- Experience leading geographically dispersed teams across North America or globally.
- Demonstrated success leading enterprise-wide initiatives at the executive level, including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of consistently positive client experience and SLA attainment.
- Excellent organizational and time management skills, ability to take the initiative, use good judgment, demonstrate a strong sense of urgency and follow-up, and carry multiple projects through to completion.
- Qualified candidates will possess exceptional statistical/analytical skills, exemplary problem-solving abilities, and show initiative to get ahead of potential out-of-compliance processes.
- Proven track record of building and maintaining good internal and external working relationships.
- Demonstrated business process engineering/re-engineering experience using Six Sigma, Lean, or other formal process improvement methodology.
- Excellent verbal/written communication and presentation skills, including a collaborative management style.
Benefits
- Flexible work arrangements
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Field Services operationsRemote Technical SupportFleet Managementbudgetingforecastingdata analyticsLeanSix Sigmaproblem managementservice continuity
Soft skills
leadershipchange managementorganizational skillstime managementinitiativejudgmentproblem-solvingcollaborative managementcommunication skillsrelationship building
