Veros Credit

Account Servicing Specialist - 60 Day Collections

Veros Credit

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $22 - $30 per hour

Job Level

Mid-LevelSenior

About the role

  • The Account Servicing Specialist (60 Days) will be responsible for servicing auto loan accounts that are 60 days delinquent and documenting all collection activities utilizing loan servicing software.
  • Essential Responsibilities: Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
  • Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
  • Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
  • Accurately and professionally document account information and collection activities.
  • Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
  • Other duties as assigned.

Requirements

  • Bilingual (English/Spanish) required.
  • 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
  • Reinstatements experience is a plus.
  • Effective communication, negotiation, and problem-solving skills.
  • Ability to read, interpret and apply federal, state, and local collections regulations.
  • Ability to interact with customers in a professional, tactful, and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
  • Available to work a flexible work schedule and overtime as needed.
  • High School Diploma or GED.