Verkada

General

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process.
• Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
• Collaborate with Finance on various returns / orders issues.
• Take on other projects and tasks to help support Verkada operations
• Own the LTL Workflow by independently scheduling freight carriers, managing complex logistics, and mastering essential documentation like BOLs and SLIs.
• Protect daily shipping deadlines by proactively pivoting between tracks on your own to ensure all daily operational deadlines are met.
• Abide by team PTO blackout dates: last 3 days of the month and last 7 calendar days before end of quarter.

Fulfillment Specialist

Marketing

• Define and lead the global strategy for marketing programs across partner marketing, field marketing, incentives, executive engagement, communications and partner demand generation initiatives.
• Serve as the primary marketing counterpart to channel Sales leadership and act as the “program czar” for you align and ensure partner marketing-sourced and influenced pipeline goals are achieved to support revenue targets.
• Build, execute and measure high-impact regional and global partner programs, including but not limited to:
• Partner Enablement
• MDF Program and partner investment
• Partner-led programs
• Incentive and rewards programs
• Bring innovative new program to accelerate partner revenue growth
• Drive integrated partner marketing programs that create measurable pipeline impact while optimizing collaboration between Corporate Marketing, Demand Generation, Product Marketing, and Sales.
• Develop scalable partner marketing programs with strategic channel partners to increase market reach, customer engagement, and pipeline contribution.
• Create and operationalize metrics, reporting frameworks, and pipeline accountability processes to measure partner growth, program effectiveness and drive continuous improvement.
• Champion a culture of creativity, urgency, operational excellence, and customer obsession across all marketing initiatives.

Fulfillment Specialist

Senior Manager, Global Channel Marketing Programs